Michael Tanovich
Clearfield
Summary
Dynamic Shop Manager with proven success at LW Miller Companies, enhancing customer satisfaction through exceptional service and effective sales strategies. Skilled in employee management, I foster strong team performance and maintain a safe, welcoming environment, leading to improved customer loyalty and operational efficiency. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
Work History
Shop Manager
LW Miller Companies
03.2013 - Current
- Maintain a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Deliver excellent customer service by addressing and resolving customer inquiries and complaints.
- Manage cash control, and store opening and closing procedures.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Resolve customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Establish strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Evaluate employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
- Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assist in recruiting, hiring and training of team members.
Service Manager
Jiffy Lube
05.2004 - 03.2013
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed inventory, employee scheduling, and product ordering
Education
High School Diploma -
Bonneville High School
Ogden, UT05-2006
Skills
- Customer service
- Employee management
- Health and safety
- Invoicing
- Employee motivation
- Employee scheduling
- Customer engagement
- Task delegation
- Store operations
- Policy enforcement
- Staff recruitment
- Recruitment and hiring
- Team leadership
- Decision-making
- Inventory management
- Effective leader
- Operations management
- Staff scheduling
- Staff hiring
- Customer relations
- Performance evaluations
- Customer service management
- Employee reviews
Timeline
Shop Manager
LW Miller Companies
03.2013 - Current
Service Manager
Jiffy Lube
05.2004 - 03.2013
High School Diploma -
Bonneville High School
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