Michael Tapia
JCPenney
Lyons,IL
1
Language
Dependable retail associate with hands-on experience in customer service, inventory replenishment, and visual merchandising. Known for attention to detail, adaptability, and keeping sales floors organized and shopper-ready.
Work History
Shoe Sales Associate
6 Months- Assisted shoppers with sizing, fit, and style questions to support confident purchase decisions.
- Greeted customers and assessed footwear needs to recommend comfortable, appropriate shoe selections.
- Processed sales, returns, and exchanges accurately using point-of-sale systems.
- Replenished shoe inventory and organized backstock to maintain product availability.
- Maintained visual merchandising standards by arranging displays and rotating seasonal footwear.
- Supported sales floor cleanliness and department organization throughout daily operations.
- Assisted customers in locating desired items promptly, minimizing wait times for optimal shopping experiences.
Men’s Apparel Sales Associate
6 Months- Assisted customers with apparel selection, sizing, and styling recommendations to support positive shopping experiences.
- Maintained merchandise standards by folding, hanging, and organizing clothing displays on the sales floor.
- Replenished fitting rooms and recovered apparel throughout the department to keep inventory presentation orderly.
- Responded promptly to customer inquiries, locating items and directing shoppers to requested departments.
- Collaborated with team members to meet daily sales priorities and maintain clean, accessible a department.
- Enhanced store reputation by maintaining a clean, organized, and visually appealing sales floor.
- Provided expert advice on sizing, fit, materials, and care instructions for various apparel items.
- Assisted in loss prevention efforts by adhering to policies and procedures while monitoring suspicious behavior on the sales floor.
- Pressed and folded items upon arrival in store to increase visual appeal.
Merchandise Handler
6 Months- Processed incoming freight, sorted merchandise, and staged product for efficient floor replenishment.
- Organized backroom inventory, maintaining clear stock areas and accessible product locations.
- Unloaded incoming shipments and opened merchandise boxes.
- Transported and organized merchandise in the stockroom.
Education
Associate of Arts - Sports Management
Skills
Product knowledge
Customer assistance
Fashion sense
Customer engagement
Stock replenishment
Store maintenance
Organization
Detail-oriented
Visual merchandising
Multitasking
Customer service
Problem-solving
Task prioritization
Basic mathematics
Cleaning and sanitizing
Sales strategies
Creative thinking
Adaptability
Languages
Spanish
Full Professional
Timeline
Shoe Sales Associate
JCPenney
05.2026 - CurrentRead More
Men’s Apparel Sales Associate
JCPenney
05.2026 - CurrentRead More
Merchandise Handler
JCPenney
05.2026 - CurrentRead More
Morton College
Associate of Arts from Sports Management
Read More