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Open To Work

Michael Tatum

Manager
Palatine,United States

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Medicare Star/Medical Transporter/Medical Van DriverManagerManagerIndependent Contractor/HVAC-R Service TechnicianLoader Operator/Laborer/Loading Dock Worker/Truck Loader

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

HybridRemoteOn-Site
Location: Palatine, United States, USPalatine, IL
Open to relocation: Yes

Salary Range

50000/yr - 200000/yr

Summary

Dynamic operations manager focused on achieving customer satisfaction and operational success. Proficient in implementing strategies that improve efficiency and encourage teamwork. Strong history in customer service and operations management, dedicated to optimizing processes and enhancing team performance. Highly motivated with a robust work ethic and exceptional ability to master new skills independently. Results-oriented operations manager leveraging extensive experience in leading teams to achieve customer satisfaction and operational excellence. Skilled in implementing strategies that drive efficiency and foster a collaborative work environment. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Versatile professional with expertise in customer service, team leadership, and operational management. Committed to delivering high-quality service while optimizing workflows and enhancing team performance to meet organizational goals.

Overview

1
1
Certificate
37
37
years of professional experience

Work History

Church Member

Life Changers International Church
Chicago, Illinois
03.2012 - Current
  • Proposed innovative ideas and solutions that improved team performance and achieved better outcomes.
  • Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
  • Completed day-to-day duties accurately and efficiently.
  • Enhanced customer satisfaction by resolving issues with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked with cross-functional teams to achieve goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Company Business owner

Tatum Music
Palatine, IL
01.1993 - Current
  • Managed daily operations of music store and service departments.
  • Developed marketing strategies to promote store events and special sales.
  • Coordinated workshops and lessons for aspiring musicians in the community.
  • Built relationships with local musicians to enhance store visibility and reputation.
  • Handled customer inquiries and resolved issues efficiently and professionally.
  • Implemented systems for tracking sales trends and customer preferences.
  • Kept records for production, inventory, income, and expenses.
  • Oversaw daily operations of the business and provided guidance when needed.
  • Determined pricing for products or services based on costs and competition.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Interviewed, trained, and supervised employees.
  • Negotiated contracts with vendors for supplies and services.
  • Monitored cash flow to ensure proper budgeting of resources.
  • Managed operations budgeting, accounts payable, and accounts receivable and payroll.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Resolved conflicts between employees or customers in a timely manner.
  • Developed business from ground up and prepared records and operations for smooth handover to new owners.
  • Established strong relationships with vendors to ensure quality products at competitive prices.
  • Conducted market research to identify new opportunities for growth.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Performed live at various venues, engaging audiences through dynamic stage presence.
  • Collaborated with producers to enhance musical arrangements and sound quality.
  • Composed original songs reflecting personal experiences and emotions.
  • Recorded vocals in studio settings, utilizing industry-standard equipment and software.
  • Developed marketing strategies to promote albums and upcoming shows effectively.
  • Networked with other artists and industry professionals to explore collaboration opportunities.
  • Conducted songwriting workshops for aspiring musicians, sharing techniques and insights.
  • Managed social media accounts to connect with fans and share updates regularly.
  • Developed and wrote original songs for upcoming album.
  • Wrote and recorded original music in alignment with brand identity and creative goals.
  • Organized promotional events to increase fan base and reach new audiences.
  • Managed the distribution of music through online platforms such as iTunes and Spotify.
  • Consulted with producers and engineers about sound mixing techniques used during recording sessions.
  • Scheduled interviews with radio stations, newspapers, magazines, blogs.
  • Developed music for licensing with television, radio, film and commercial customers.
  • Developed melodies and harmonies using music theory principles.
  • Built studio with necessary equipment and instruments to deliver meaningful music.
  • Created press kits, including bios, photos, audio samples, and performance videos.
  • Negotiated contracts for recording sessions, tours and endorsements.
  • Collaborated with other artists on songwriting projects.
  • Performed live musical performances for diverse audiences across various venues.
  • Engaged with fans through social media to promote upcoming shows and releases.
  • Developed and maintained a versatile repertoire to appeal to different audiences.
  • Managed equipment setup and sound checks before performances for optimal audio quality.
  • Adapted performances based on audience feedback and venue requirements for enhanced experience.
  • Provided mentorship and guidance to emerging musicians during collaborative projects.
  • Played live shows with full bands and solo performances.
  • Maintained equipment such as guitars, amplifiers and recording devices.
  • Collaborated with other musicians to plan rehearsals and performances.
  • Traveled extensively to perform at various venues around the country.
  • Developed strong interpersonal skills to deal with different personalities.
  • Played variety of music with broad stylistic range and improvisatorial flexibility.
  • Expressed musical themes through tempo, phrasing, volume and dynamics.
  • Performed studio session work including background vocals, guitar overdubs.

Medicare Star/Medical Transporter/Medical Van Driver

Medicar Home Health Care Service
Wheeling, Illinois
01.2012 - 01.2015
  • Transported patients safely to and from medical appointments.
  • Assisted patients with boarding and disembarking from vehicles.
  • Maintained cleanliness and organization of transport vehicles.
  • Communicated effectively with healthcare providers regarding patient needs.
  • Ensured compliance with safety protocols during patient transport.
  • Scheduled transport services in coordination with medical staff and families.
  • Monitored patient comfort levels during transit to appointments.
  • Documented transport details in compliance with organizational policies.
  • Provided courteous customer service while assisting patients with their transportation needs.
  • Complied with all safety policies related to transporting patients within a hospital setting.
  • Met regularly with management team members to discuss new initiatives or changes in existing procedures.
  • Performed basic maintenance tasks on vehicles such as checking fluid levels and tire pressure.
  • Adhered to local laws governing the operation of motorized vehicles including speed limits and stoplight regulations.
  • Transported specimens, documents, and medical supplies from one department or facility to another.
  • Kept accurate records of mileage traveled and fuel consumption for each vehicle assigned.
  • Monitored patient vital signs during transport when required by protocol or requested by a physician or nurse.
  • Followed established protocols for communication among healthcare personnel regarding patient transfers.
  • Observed strict confidentiality guidelines with respect to patient information.
  • Demonstrated excellent problem-solving skills when faced with unexpected obstacles during transport activities.
  • Ensured that all necessary equipment was available in the vehicle at the time of transport.
  • Assisted in loading and unloading luggage for passengers traveling via air ambulance flights.
  • Inspected vehicles for cleanliness, safety, and proper functioning prior to use.
  • Operated a variety of vehicles including wheelchair vans, ambulances, shuttle buses.
  • Assisted patients in wheelchairs and other ambulatory devices to move safely between medical facilities.
  • Responded quickly to emergency requests for transport services when needed.
  • Communicated effectively with physicians, nurses, technicians, and other staff members as needed during transports.
  • Maintained detailed logs of all transport activities including pick-up times, destinations, and any special instructions.
  • Lifted patients to move off beds, examination tables or stretchers.
  • Moved patients in and out of vehicles and lifted on and off beds.
  • Maintained schedules by delivering patients safely and on time to procedure rooms.
  • Checked wheelchair and stretcher functionality prior to patient pick up.
  • Disinfected or sterilized equipment or supplies using germicides or sterilizing equipment.
  • Provided physical support to patients to assist in performing daily living activities.
  • Carried messages or documents between departments.
  • Collected and transported infectious or hazardous waste in closed containers for sterilization or disposal.
  • Changed soiled bed linens, drapes and cubicle curtains.
  • Sanitized and cleaned furniture, railings and floors.
  • Restrained patients to prevent violence or injury while assisting physicians or nurses to administer treatments.
  • Transported patients safely to medical appointments and therapy sessions.
  • Assisted patients with boarding and disembarking from the vehicle.
  • Maintained cleanliness and functionality of the medical van.
  • Coordinated schedules to ensure timely patient pickups and drop-offs.
  • Communicated with healthcare staff regarding patient needs and concerns.
  • Completed daily vehicle inspections to ensure compliance with safety standards.
  • Provided empathetic support to patients during transportation experiences.
  • Documented trip details and patient interactions accurately for records management.
  • Reviewed daily route schedules to ensure timely arrival at destinations.
  • Kept accurate records of miles driven and fuel consumption on log sheets.
  • Interacted professionally with passengers from diverse backgrounds.
  • Performed basic vehicle maintenance such as checking tire pressure, oil levels.
  • Loaded and unloaded wheelchairs, walkers, canes, crutches, oxygen tanks, and other medical equipment into and out of vehicle as required.
  • Communicated effectively with passengers regarding their needs during trips.
  • Provided assistance to passengers who need help entering and exiting buildings or public areas.
  • Reported any maintenance issues or incidents immediately to supervisor.
  • Ensured passenger comfort by providing blankets and pillows upon request.
  • Provided transportation to medical appointments for elderly and disabled passengers in a safe, courteous manner.
  • Drove disabled and elderly clients to medical appointments.
  • Responded to dispatch calls promptly.
  • Maintained cleanliness of interior and exterior of the van at all times.
  • Transferred patients using gurneys, stretchers, backboard and other equipment.
  • Operated ambulance during emergency and normal conditions to transport patients to hospitals or healthcare facilities.
  • Replaced supplies and disposable items to maintain inventory after each run.
  • Communicated via radio and used 10-codes to receive and transmit information.
  • Prioritized incoming requests for transportation depending upon criticality of patient condition.
  • Restrained violent patients to safely transport to hospital.
  • Lifted and transported patients from original location to ambulance.
  • Checked vehicle fluid levels before and after each shift, topping off coolant, gasoline, and oil.

Manager

Sams /Walmart
Meadows, IL
01.2008 - 01.2012
  • Manage store staff handle cash money accounts scheduling hire and fire inventory product cook and deliver customer service with a smile
  • Managed daily operations to ensure efficient store performance and customer satisfaction.
  • Oversaw team training and development to enhance employee skills and service quality.
  • Implemented inventory management processes for accurate stock levels and product availability.
  • Coordinated promotional events to boost customer engagement and drive sales initiatives.
  • Led staff meetings to communicate goals, address concerns, and foster teamwork.
  • Maintained compliance with safety standards and company policies throughout the store.
  • Analyzed sales data to identify trends and support strategic decision-making processes.
  • Collaborated with cross-functional teams to improve operational workflows and efficiency.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Established processes to ensure efficient workflow throughout the organization.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Conducted performance reviews for team members.
  • Managed risk by developing and implementing effective risk management strategies.
  • Developed and implemented strategic plans to achieve company objectives.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Analyzed market trends and competitor activity to inform business strategy.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Delegated work to staff, setting priorities and goals.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Proposed or approved modifications to project plans.
  • Implemented quality control measures to uphold company standards.
  • Produced thorough, accurate and timely reports of project activities.
  • Analyzed business performance data and forecasted business results for upper management.

Manager

Famous Daves BBQ
Palatine, IL
01.2001 - 01.2010
  • Manage store restaurant staff scheduling inventory customer service handling cash money kitchen cook trainer opener closer phone take out bartender server
  • Oversaw daily operations and staff scheduling to ensure efficient service delivery.
  • Managed inventory control processes to maintain stock levels and minimize waste.
  • Trained and mentored team members on customer service standards and operational procedures.
  • Conducted regular assessments of store layout for optimal customer flow and experience.
  • Coordinated with vendors to ensure timely delivery of merchandise and supplies.
  • Implemented promotional strategies to enhance product visibility and drive sales.
  • Resolved customer inquiries and complaints promptly to maintain high satisfaction levels.
  • Enforced compliance with company policies and safety regulations among staff members.
  • Monitored staff performance and addressed issues.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Recruited and hired qualified candidates to fill open positions.
  • Established processes to ensure efficient workflow throughout the organization.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Conducted performance reviews for team members.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Managed risk by developing and implementing effective risk management strategies.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Delegated work to staff, setting priorities and goals.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Analyzed business performance data and forecasted business results for upper management.
  • Proposed or approved modifications to project plans.
  • Produced thorough, accurate and timely reports of project activities.
  • Implemented quality control measures to uphold company standards.

Independent Contractor/HVAC-R Service Technician

CF Industries
Palatine, IL
05.1999 - 01.2000
  • Managed logistics for chemical distribution operations in various locations.
  • Collaborated with cross-functional teams to address operational challenges.
  • Implemented process improvements to enhance operational efficiency in workflows.
  • Trained new employees on safety protocols and operational procedures.
  • Managed quality control and maintained high level of customer satisfaction.
  • Assisted in developing standard operating procedures for various tasks.
  • Conducted regular site inspections to ensure compliance with safety standards.
  • Maintained relationships with existing customers while seeking new ones.
  • Built successful partnerships with other businesses in related industries.
  • Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
  • Delivered high level of customer service and support by answering questions and returning phone calls quickly.
  • Estimated projects, procured materials and controlled costs to meet exact budget targets.
  • Resolved customer inquiries promptly via phone or email communication channels.
  • Negotiated contracts with vendors for services and supplies.
  • Provided technical assistance to clients in using products or services.
  • Managed daily operations of the business, including budgeting and financial reporting.
  • Worked well with architects, clients and fellow contractors to achieve project visions.
  • Brought in substantial word-of-mouth business based on quality of work and customer service skills.
  • Generated monthly invoices for payment of services rendered by the company.
  • Analyzed customer feedback data to improve customer service processes.
  • Performed quality assurance testing on all products prior to release.
  • Created promotional materials, including flyers, brochures, and direct mail pieces.
  • Identified needs of customers promptly and efficiently.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Performed routine maintenance on HVAC-R systems and components.
  • Diagnosed and repaired mechanical issues in heating and cooling units.
  • Conducted system inspections to ensure operational efficiency and safety.
  • Collaborated with team members to troubleshoot complex HVAC-R problems.
  • Educated clients on proper HVAC-R system care and energy efficiency tips.
  • Serviced units to residential and commercial heating and air conditioning customers.
  • Ensured that all safety standards were followed when performing service on HVAC-R equipment.
  • Provided recommendations on energy efficient products that could help save money on utility bills.
  • Collaborated with contractor representatives, supervisors, co-workers and sub-contractors on job sites to streamline operations.
  • Inspected ductwork for leaks or blockages prior to installing a new unit.
  • Reported problems with company tools and vehicles to crew foreman for quick resolution.
  • Performed preventative maintenance on HVAC-R systems, such as cleaning, adjusting, and replacing parts.
  • Wired both line and low voltage to heating and cooling equipment.
  • Attended employee meetings and training to learn about new techniques, trends, and technologies.
  • Replaced worn out parts of HVAC-R systems with new components according to manufacturer instructions.
  • Implemented safety protocols and procedures to ensure safe working conditions for all HVAC-related tasks.
  • Promptly responded to complaints about temperature problems during massive heatwave and conducted assessments to determine causes and target solutions.
  • Operated cleaning equipment, including floor scrubbers and vacuums efficiently.
  • Maintained floors by sweeping, mopping, and buffing surfaces regularly.
  • Cleaned and sanitized restrooms, ensuring hygiene standards were met daily.
  • Disposed of waste materials properly to maintain a safe environment.
  • Restocked cleaning supplies and materials to ensure availability for tasks.
  • Assisted in setting up facilities for events, ensuring readiness for use.
  • Reported maintenance issues promptly to the management team for resolution.
  • Collaborated with team members to enhance overall cleanliness and organization.
  • Sweep, mop, and scrub floors; vacuum carpets; empty trash receptacles; clean windows, walls, and ceilings; replenish restroom supplies.
  • Replace light bulbs; move furniture and equipment for custodial tasks as needed.
  • Completed daily cleaning checklists for diverse range of spaces inside buildings.
  • Provide assistance to other staff members as requested by supervisor.

Loader Operator/Laborer/Loading Dock Worker/Truck Loader

UPS
Palatine, IL
09.1998 - 02.1999
  • Maintained safety standards while handling heavy equipment in busy environments.
  • Collaborated with team members to streamline loading processes effectively.
  • Inspected materials for damages before loading onto delivery trucks.
  • Organized packages by destination for accurate and timely shipments.
  • Assisted in training new operators on equipment and safety protocols.
  • Communicated with supervisors regarding workflow and equipment issues promptly.
  • Monitored inventory levels to ensure proper stock during operations.
  • Communicated effectively with supervisors regarding job tasks, machine operation status, maintenance needs.
  • Operated a variety of heavy equipment such as bulldozers, backhoes, front-end loaders, skid steers, and excavators.
  • Followed company policies and procedures when operating machinery in order to maximize efficiency and minimize risk of injury or damage to property.
  • Ensured that all loads were properly balanced and secured before transporting them according to safety standards.
  • Loaded and unloaded items to and from trucks.
  • Performed daily pre-shift inspection on machines to ensure proper working order prior to beginning operations.
  • Assisted in the loading and unloading of materials from trailers using appropriate tools or equipment such as forklifts or pallet jacks.
  • Positioned lifting devices to move loaded pallets, skids, and boxes to designated areas.
  • Assisted customers and contractors by loading materials in vehicles.
  • Responded quickly to emergency situations involving malfunctioning machinery or other hazardous conditions.
  • Participated in regular training sessions related to machine operations and safety procedures.
  • Managed inventory control processes including receiving shipments, verifying contents against orders, storing materials safely in designated areas.
  • Performed basic maintenance on machines such as lubricating parts or replacing filters.
  • Conducted routine checks on machines for signs of wear and tear or potential malfunctions.
  • Transported materials between work sites in a safe manner while complying with all applicable traffic laws.
  • Provided assistance in the set up of production lines by moving large pieces of equipment into place using heavy machinery.
  • Arranged goods in supply yard and rotated following instructions to organize.
  • Monitored machine performance during operation and made necessary adjustments as needed to maintain optimal output quality levels.
  • Reported safety issues or concerns to professionals immediately for assessment.
  • Assisted workers with lifting heavy objects onto conveyor belts or other production lines using hoists or other lifting devices.
  • Followed prescribed cleaning protocols for assigned areas prior to shift end.
  • Alerted professionals when stock ran low to reorder.
  • Logged completed jobs in system.
  • Communicated with professionals to coordinate daily tasks.
  • Submitted trip reports to professionals to document mileage.
  • Communicated load, product or pallet issues to supervisor.
  • Applied shrink wrap to pallets, securing product for storage and shipment.
  • Reconfigured inbound pallets to meet storage requirements.
  • Scanned, pushed and loaded items on conveyor line for loading into trailers.
  • Operated forklifts to transport packages across warehouse floors.
  • Loaded and unloaded delivery trucks efficiently during peak hours.
  • Sorted packages by size and destination for accurate delivery routing.
  • Maintained cleanliness in work areas to ensure safety standards.
  • Assisted team members with heavy lifting and package handling tasks.
  • Followed safety protocols while handling hazardous materials in the warehouse.
  • Recorded inventory changes to support accurate stock management procedures.
  • Completed variety of physical labor tasks.
  • Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
  • Lifted objects weighing up to 50 pounds without assistance when necessary.
  • Cleaned work area after job completion ensuring all debris is properly disposed of.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
  • Operated and maintained a variety of equipment including hand and power tools.
  • Collaborated with team members to complete assigned tasks and meet tight deadlines.
  • Used picks and shovels to dig, spread, and level dirt and gravel.
  • Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Operated various power tools such as drills and saws safely while following manufacturer's instructions.
  • Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
  • Mixed, poured, and spread concrete, asphalt gravel, and other materials.
  • Stacked and arranged products on pallets according to size and weight requirements.
  • Lubricated and cleaned machinery and tools.
  • Prepared surfaces prior to painting by sanding, scraping, patching holes, and filling cracks with putty or plaster.
  • Utilized two-way radios and hand signals to coordinate communication between equipment operators.
  • Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
  • Poured concrete foundations for structures such as buildings or bridges according to blueprints provided.
  • Operated equipment with strong focus on safety and ground communication.
  • Understood how to operate and maintain job site equipment safely and for maximum productivity.
  • Cleaned or prepared construction sites to eliminate hazards.
  • Gained independent working skills and guided and mentored less experienced team members.
  • Displayed high standards for quality workmanship and routinely double-checked work.
  • Lubricated, cleaned or repaired machinery or equipment.
  • Operated forklifts and pallet jacks to transport freight.
  • Sorted packages according to destination and delivery routes.
  • Operated conveyor belts to aid in package sorting and loading processes.

Journeyman Automotive Service Technician/Apprentice Technician

Chevrolet Service
Elk Grove Village, Illinois
08.1997 - 07.1998
  • Diagnosed and repaired complex automotive systems for Chevrolet vehicles.
  • Performed routine maintenance on engines, brakes, and electrical systems.
  • Utilized diagnostic tools and equipment to assess vehicle performance issues.
  • Collaborated with team members to improve service workflow and efficiency.
  • Provided exceptional customer service by explaining repairs and services clearly.
  • Mentored junior technicians in automotive repair techniques and safety practices.
  • Diagnosed mechanical issues using specialized tools and equipment.
  • Ensured compliance with safety regulations during all repair activities.
  • Maintained accurate records of repairs and services performed on vehicles.
  • Reviewed service orders with customers upon completion of work.
  • Advocated for customer satisfaction by ensuring quality repairs were completed in a timely manner.
  • Maintained cleanliness of work area by adhering to 5S standards.
  • Tested components for proper operation using diagnostic equipment.
  • Researched technical information regarding specific makes and models of vehicles.
  • Performed repairs and maintenance on a variety of vehicles, including cars, trucks, and SUVs.
  • Provided estimates for labor costs and repair times to customers.
  • Ensured that all necessary tools were available prior to starting any job.
  • Installed new engines and transmissions in customer vehicles.
  • Inspected vehicle systems to determine the cause of performance issues.
  • Adjusted steering alignment and suspension components according to specifications.
  • Verified that all safety features were operating correctly after service work was completed.
  • Cleaned and maintained shop area to promote a safe working environment.
  • Recommended additional services or upgrades based on customer needs.
  • Maintained accurate records of all services performed on each vehicle.
  • Utilized advanced technology such as scan tools and oscilloscopes to diagnose malfunctions.
  • Replaced worn or damaged parts such as brakes, filters, spark plugs, and hoses.
  • Conducted routine inspections of vehicles to identify potential problems before they occurred.
  • Educated customers on recommended preventative maintenance procedures.
  • Assisted in training apprentice technicians in automotive repair procedures.
  • Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
  • Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
  • Monitored shop equipment to maintain safe working condition.
  • Conducted routine servicing on fuel, electrical and cooling systems.
  • Completed repairs and maintenance to major vehicle models to meet safety specifications.
  • Maintained garage safety protocols to meet regulatory and company expectations.
  • Kept detailed records of repairs, labor involved and parts used.
  • Evaluated, repaired and aligned vehicle suspensions.
  • Maintained certifications and completed training on systems and components.
  • Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
  • Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
  • Cooperated with other technicians from different disciplines to achieve optimal integration.
  • Searched within service and maintenance manuals to perform repairs and diagnosis.
  • Tested engine, safety and combustion control standards to comply with state vehicle requirements.
  • Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
  • Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
  • Welded, soldered and fabricated parts to complete skilled services.
  • Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.
  • Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.

Lead Medical Technician

Alexian Brothers Hospital
Elk Grove Village, Illinois
01.1996 - 06.1998
  • Managed workflow processes for diagnostic testing and sample analysis.
  • Supervised laboratory staff and ensured adherence to safety protocols.
  • Trained new technicians on equipment operation and quality control standards.
  • Collaborated with healthcare teams to provide accurate patient test results.
  • Conducted regular equipment maintenance and troubleshooting for optimal performance.
  • Implemented procedures to enhance laboratory efficiency and reduce errors.
  • Monitored inventory levels of supplies and ordered replacements as needed.
  • Assisted in developing training materials for continuous staff education initiatives.
  • Interpreted complex medical terminology used in patient records or diagnostic reports.
  • Conducted laboratory tests on specimens from patients for diagnostics purposes, such as hematology, urinalysis, and chemistry.
  • Utilized computer systems to enter patient data into electronic health records.
  • Analyzed test results and communicated findings to physicians or other healthcare personnel.
  • Maintained accurate documentation of inventory levels and ordered supplies as necessary.
  • Monitored quality control measures to ensure accuracy of test results.
  • Implemented safety protocols for handling hazardous materials within the lab environment.
  • Assisted in the training of new Medical Technicians in accordance with hospital policy and procedures.
  • Responded promptly to requests from clinical staff concerning specimen collection or analysis requirements.
  • Performed patient assessment, including vital signs and medical history, to determine appropriate care plan.
  • Provided instruction to medical staff on proper specimen collection techniques.
  • Coordinated research projects involving the use of laboratory equipment and techniques.
  • Reviewed laboratory reports for accuracy prior to release of results.
  • Oversaw daily operations of the lab by providing technical guidance when needed.
  • Developed policies and procedures related to laboratory testing processes.
  • Implemented process improvements that resulted in increased efficiency within the department.
  • Supervised a team of Medical Technicians while ensuring that deadlines were met efficiently.
  • Ensured compliance with all federal, state, and local regulations regarding health records management.
  • Participated in continuing education programs to maintain professional certification standards.
  • Prepared weekly activity reports summarizing laboratory statistics and performance metrics.
  • Investigated discrepancies between test results and patient records and history information provided by healthcare professionals.
  • Collaborated with physicians and nurses to develop treatment plans based on diagnosis results.
  • Supported healthcare teams in consistently delivering timely and quality care according to company standards.
  • Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
  • Reported safety hazards to supervisors, removing risk and promoting workplace safety.
  • Managed inventory purchasing, organization and tracking.
  • Prepared histologic slides for human tissue samples via processing, cutting, embedding, staining and mounting.
  • Cleaned and sterilized laboratory equipment to prevent cross-contamination.
  • Adhered to all safety and infection control precautions and regulations.
  • Provided excellent patient support and care to patients and families.
  • Monitored medical supply inventory to ensure consistent availability of critical items.
  • Collected specimens for lab testing, practicing aseptic technique to reduce risk of infection.
  • Executed and analyzed tests in areas including chemistry, hematology, urinalysis, serology, histology and bacteriology to aid physicians in diagnosing and treating diseases.
  • Maintained laboratory supplies inventory by checking stock to determine inventory level.
  • Coordinated laboratory changes such as updating testing protocols and optimizing workflow.
  • Assessed adequacy of chemicals and stains.
  • Provided medical technology information by answering questions and requests.
  • Protected patients and employees by adhering to infection-control and hazardous waste policies.
  • Recorded number of tissue blocks and verified proper identification and labeling.
  • Analyzed blood cells by counting and identifying cells, using microscopic techniques and procedures.
  • Guided students and newer laboratory personnel in proper practices and regulatory guidelines.
  • Checked blood compatibility using crossmatching, antigen typing and antibody identification.
  • Supported operations across chemistry, hematology, urinalysis, blood bank and microbiology departments.
  • Assisted pathologist in gross examination of surgical specimens.
  • Followed laboratory guidelines for handling biological specimens.
  • Collected blood or tissue samples from patients for lab work.
  • Cleaned and calibrated laboratory equipment.
  • Supervised or instructed new technicians on laboratory protocols.
  • Obtained serum or viral swab samples for analysis.
  • Validated laboratory test processes for completeness and safety.
  • Maintained and tested sterility of medical equipment.
  • Conducted blood tests for transfusions.
  • Tested raw materials to determine quality and characteristics of substance.
  • Inoculated bacteriological material with test organisms.
  • Cut, stained and mounted samples for assessment by pathologist.

Room services/Front Desk Agent/Independent Contractor/Customer Service Representative

Holiday Inn Express Hotel Suites
Palatine, IL
01.1995 - 01.1998
  • Greeted guests warmly upon arrival at the hotel.
  • Managed check-in and check-out processes efficiently.
  • Handled guest inquiries and resolved issues promptly.
  • Maintained accurate records of reservations and room assignments.
  • Coordinated with housekeeping to ensure room readiness.
  • Provided information about hotel amenities and local attractions.
  • Processed payments and managed billing inquiries effectively.
  • Assisted in training new front desk staff members regularly.
  • Answered phones, responded to inquiries, and took messages.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Provided excellent customer service while upholding company policies.
  • Processed payments accurately and efficiently.
  • Inputted guest information into computer system accurately and securely.
  • Resolved customer complaints promptly and courteously.
  • Managed cash drawer responsibly throughout shift.
  • Maintained cleanliness of lobby area at all times.
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Provided information about hotel amenities, services, and local attractions.
  • Verified accuracy of room rates and other charges during check-in process.
  • Scheduled reservations for groups and special events.
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Kept accurate records of guest transactions.
  • Stayed current on promotions, discounts, packages, and offers available at the hotel.
  • Monitored security cameras in lobby area as needed.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
  • Ensured that all safety regulations were followed according to company standards.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Assisted with luggage handling for incoming guests.
  • Computed bills, collected payments and made change for guests.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Verified customer credit to establish payment method for accommodations.
  • Assisted in training new team members on hotel procedures.
  • Coordinated with maintenance staff to resolve guest issues promptly.
  • Oversaw housekeeping operations to ensure cleanliness standards met expectations.
  • Provided excellent customer service to enhance guest experiences.
  • Developed and implemented inventory tracking for hotel supplies.
  • Facilitated communication between departments for smooth operations.
  • Scheduled staff shifts to maintain adequate coverage at all times.
  • Managed quality control and maintained high level of customer satisfaction.
  • Built successful partnerships with other businesses in related industries.
  • Delivered high level of customer service and support by answering questions and returning phone calls quickly.
  • Maintained relationships with existing customers while seeking new ones.
  • Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
  • Resolved customer inquiries promptly via phone or email communication channels.
  • Managed daily operations of the business, including budgeting and financial reporting.
  • Negotiated contracts with vendors for services and supplies.
  • Brought in substantial word-of-mouth business based on quality of work and customer service skills.

Manager

Dennys/Baskin Robbins
Mount Prospect, IL
01.1994 - 01.1998
  • Manage store staff inventory safety customer service cook server dessert specialist schedule updates
  • Oversaw daily operations and staff scheduling to ensure efficient service delivery.
  • Managed inventory control processes to maintain stock levels and minimize waste.
  • Trained and mentored team members on customer service standards and operational procedures.
  • Implemented promotional strategies to enhance product visibility and drive sales.
  • Coordinated with vendors to ensure timely delivery of merchandise and supplies.
  • Conducted regular assessments of store layout for optimal customer flow and experience.
  • Enforced compliance with company policies and safety regulations among staff members.
  • Monitored staff performance and addressed issues.
  • Resolved customer inquiries and complaints promptly to maintain high satisfaction levels.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Recruited and hired qualified candidates to fill open positions.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Established processes to ensure efficient workflow throughout the organization.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Analyzed market trends and competitor activity to inform business strategy.
  • Conducted performance reviews for team members.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Managed risk by developing and implementing effective risk management strategies.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Ensured compliance with industry regulations and company policies.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Analyzed business performance data and forecasted business results for upper management.
  • Produced thorough, accurate and timely reports of project activities.
  • Proposed or approved modifications to project plans.
  • Implemented quality control measures to uphold company standards.

Manager

Browns Chicken
Des Plaines, IL
01.1993 - 01.1995
  • Manager store scheduling handle cash money cook opener closer
  • Trained and mentored team members on customer service standards and operational procedures.
  • Managed inventory control processes to maintain stock levels and minimize waste.
  • Oversaw daily operations and staff scheduling to ensure efficient service delivery.
  • Implemented promotional strategies to enhance product visibility and drive sales.
  • Coordinated with vendors to ensure timely delivery of merchandise and supplies.
  • Conducted regular assessments of store layout for optimal customer flow and experience.
  • Monitored staff performance and addressed issues.
  • Resolved customer inquiries and complaints promptly to maintain high satisfaction levels.
  • Enforced compliance with company policies and safety regulations among staff members.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Analyzed market trends and competitor activity to inform business strategy.
  • Conducted performance reviews for team members.

Chief master

01.1989 - 01.1993
  • Lead the line
  • Branch: Color guard
  • Service Country: United States
  • Commendations: Chief leader

Education

High school diploma - Computer And Information Sciences

Eghs
Illlinois
06-1998

Skills

  • Mixology and service proficiency
  • Restaurant operations management
  • Kitchen experience in food prep
  • Inventory oversight and cash management
  • Merchandising in retail sales
  • Client relations in guest services
  • Experience in supervising teams
  • Payroll processing and labor analysis
  • POS technology knowledge
  • Catering services for events
  • Cleaning operations expertise
  • Recruitment and leadership skills
  • Customer service
  • Staff training
  • Team collaboration
  • Effective communication
  • Problem solving
  • Time management
  • Sales analysis
  • Workflow optimization
  • Conflict resolution
  • Inventory management
  • Marketing strategies
  • Financial reporting
  • Project management
  • Networking
  • Maintenance & repair
  • MS office
  • Supervision and leadership
  • Self-Directed
  • Good Telephone Etiquette
  • Quality assurance
  • First Aid/CPR
  • Vendor negotiation
  • Process improvement
  • Organization
  • Flexible and adaptable
  • Team building
  • Clerical support
  • Leadership
  • Friendly, positive attitude
  • Computer skills
  • Team management
  • Relationship building
  • Task prioritization
  • Research
  • Training & Development

Certification

  • Bartender License
  • Food Handler Certification
  • MAST Permit
  • TABC Certification
  • OLCC Service Permit

Languages

English
Professional
Spanish
Elementary

Affiliations

  • Variety of sports and music basketball soccer baseball football

Accomplishments

  • Rising star Employee of the month
  • 8yrs company Business Top seller
  • Safety manager
  • Song of the year

Timeline

Church Member

Life Changers International Church
03.2012 - Current

Medicare Star/Medical Transporter/Medical Van Driver

Medicar Home Health Care Service
01.2012 - 01.2015

Manager

Sams /Walmart
01.2008 - 01.2012

Manager

Famous Daves BBQ
01.2001 - 01.2010

Independent Contractor/HVAC-R Service Technician

CF Industries
05.1999 - 01.2000

Loader Operator/Laborer/Loading Dock Worker/Truck Loader

UPS
09.1998 - 02.1999

Journeyman Automotive Service Technician/Apprentice Technician

Chevrolet Service
08.1997 - 07.1998

Lead Medical Technician

Alexian Brothers Hospital
01.1996 - 06.1998

Room services/Front Desk Agent/Independent Contractor/Customer Service Representative

Holiday Inn Express Hotel Suites
01.1995 - 01.1998

Manager

Dennys/Baskin Robbins
01.1994 - 01.1998

Company Business owner

Tatum Music
01.1993 - Current

Manager

Browns Chicken
01.1993 - 01.1995

Chief master

01.1989 - 01.1993

High school diploma - Computer And Information Sciences

Eghs

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Awards

  • Rising star, 1998
  • Achievement goals met standards
  • 1998
  • 2009

Military Service

Color guard, United States, Chief master, 01/01/89, 12/31/93, Lead the line, Chief leader

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US

Languages

  • Spanish
  • English, Fluent
  • Spanish, Beginner

Awards

  • Rising star, 1998
  • Achievement goals met standards
  • 1998
  • 2009

Military Service

Color guard, United States, Chief master, 01/01/89, 12/31/93, Lead the line, Chief leader

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US

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