Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michael Tawadros

North Hills,CA

Summary

Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations. Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

Overview

20
20
years of professional experience

Work History

Operations Manager

Aero chrome Plating
Van Nuys
11.2004 - Current
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Created detailed reports on the performance of individual departments within operations.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Performed cost analysis for various projects to determine budget requirements.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Addressed customer concerns with suitable solutions.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Presented performance and productivity reports to supervisors.
  • Responded to information requests from superiors, providing specific documentation.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Supervised a staff of 25 in the plating department, including hiring, training, scheduling and performance reviews.
  • Coordinated with vendors to purchase chemicals and supplies necessary for plating operations.
  • Train new employees in safe operation of all plating equipment.
  • Ensure compliance with safety regulations when handling hazardous chemicals.
  • Monitored plating operations to ensure quality standards were met.
  • Provided technical support regarding the use of various types of metals used in the plating process.
  • Used precision measuring instruments such as micrometers, calipers and gauges to measure part dimensions before and after treatment.
  • Inspected parts for defects before and after the plating process.
  • Ensured that all safety regulations were strictly observed at all times while working with dangerous substances.
  • Operated and maintained plating equipment, including hoists, cranes, tanks, pumps and filters.
  • Read blueprints and followed customer specifications when applying coatings to components.
  • Handled hazardous waste according to established procedures, placing materials in correct receptacles for safe disposal.
  • Maintained daily production records detailing supplies used, production quantities completed, and labor time.
  • Preparing quotations for current and prospective clients.
  • Determined project scope, boundaries, time frame and possible complications to produce accurate estimates.
  • Produced time and cost estimates for change orders.

Education

Associate of Science - Engineering (Pre-Engineering)

Citrus College
Glendora, CA
07-2001

Associate of Science - Engineering (Pre-Engineering)

Pasadena City College
Pasadena, CA
08-1999

Bachelor of Science - Accounting And Business Management

FACULTY OF COMMERCE AIN SHAMS
CAIRO, EGYPT
06-1997

Skills

  • Maintenance Planning
  • Customer Service
  • Performance reporting
  • Health and safety compliance
  • Organizational Management
  • Customer Retention
  • Production
  • Inventory Management
  • Business Planning
  • Document Control
  • Vendor Sourcing
  • Schedule Management
  • Problem-Solving
  • Process improvement strategies
  • Sales background
  • Management
  • Operations Monitoring
  • MS Office
  • Staff Management
  • Blueprint reading understanding
  • Military & Federal Specs
  • Shipping/Receiving

Languages

English
Professional
Arabic
Full Professional

Timeline

Operations Manager

Aero chrome Plating
11.2004 - Current

Associate of Science - Engineering (Pre-Engineering)

Citrus College

Associate of Science - Engineering (Pre-Engineering)

Pasadena City College

Bachelor of Science - Accounting And Business Management

FACULTY OF COMMERCE AIN SHAMS

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Michael Tawadros