Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Taylor

Orlando

Summary

Customer-focused and solutions-driven professional with a strong background in caregiving and client support. Recognized for creative problem-solving skills and a passion for fostering meaningful client relationships. Committed to enhancing customer satisfaction, human care, and contributing to business growth through personalized service and proactive engagement."

Overview

3
3
years of professional experience
1
1
Certification

Work History

Tier 2 Technical Support Specialist

Full Sail
07.2023 - 05.2025
  • Led initiatives to update internal knowledge bases with relevant information on emerging technologies, trends, or tools that impacted the role of a Technical Support Specialist positively.
  • Enhanced customer satisfaction by resolving complex technical issues and providing efficient solutions.
  • Assessed technical complexity of tickets to escalate to Tier 3 team.
  • Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.

Troop Counselor

Discover After School
12.2022 - 07.2023
  • Provide oversight and caregiving to elementary age children
  • Assist with childcare, tutoring services, arts and physical activity

Kitchen Manager

Launch Entertainment Park
03.2022 - 12.2022
  • Develop weekly schedules, manage inventory, staff
  • Train staff, timekeeping, trouble shoot customer service issues

Server

Jeremiah’s Italian Ice
12.2021 - 03.2022
  • Handle food preparation, cashiering
  • Prepare orders and serve customers, troubleshoot as needed

Education

HS Diploma -

Timber Creek HS
Orlando, FL
06.2023

Associate of Science - Nursing

Valencia College
Orlando, FL
01-2026

Skills

  • CUSTOMER RESOLUTION
  • CAREGIVING
  • MARKETING
  • FOOD SAFETYWGEMENT
  • PLANNING
  • MICROSOFT SUITE
  • VIDEO EDITING
  • MEDIA PROMOTION
  • RETAIL SALES
  • RESTAURANT MGMT
  • FOOD SAFETY
  • CHILD CARE
  • CHILD SAFETY
  • TELECOMMUNICATION SKILLS

Certification

SERVSAFE FOOD HANDLER

Timeline

Tier 2 Technical Support Specialist

Full Sail
07.2023 - 05.2025

Troop Counselor

Discover After School
12.2022 - 07.2023

Kitchen Manager

Launch Entertainment Park
03.2022 - 12.2022

Server

Jeremiah’s Italian Ice
12.2021 - 03.2022

HS Diploma -

Timber Creek HS

Associate of Science - Nursing

Valencia College

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