Michael Taylor
Huntsville
Summary
Dynamic and dedicated professional with a proven track record at Sam Houston State University as a Shuttle Driver, excelling in safe driving and passenger assistance. Recognized for enhancing customer satisfaction through timely services and effective training of new drivers, while ensuring fleet reliability through preventive maintenance.
Overview
10
10
years of professional experience
Work History
Shuttle Driver
Sam Houston State University
11.2022 - Current
- Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
- Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
- Maintained clean and neat shuttle for passenger comfort.
- Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
- Operated with safety and skill to avoid accidents and delays.
- Developed strong knowledge of service area geography, enabling prompt navigation between destinations.
Asset Protection Associate
Walmart
12.2023 - 07.2024
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Assisted patrons with inquiries and directed them to appropriate departments for further assistance.
- Helped create an enjoyable environment for customers by engaging in friendly conversation while they waited in line.
- Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
Delivery Driver
National Autobody Parts Warehouse
11.2015 - 08.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Education
Tarleton State University
Stephenville, TXSkills
- Punctuality
- Preventive Maintenance
- Fuel efficiency
- Passenger assistance
- Scheduling flexibility
- Safe driving
- Passenger transportation
Timeline
Asset Protection Associate
Walmart
12.2023 - 07.2024
Shuttle Driver
Sam Houston State University
11.2022 - Current
Delivery Driver
National Autobody Parts Warehouse
11.2015 - 08.2022
Tarleton State University
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