Michael Taylor
Fairview Heights,IL
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
2026
2026
years of professional experience
Work History
Assistant Manager
Qdoba Mexican Eats
2022 - Current
- Assist in managing daily operations and ensure efficient workflow among staff.
- Develop training programs for new employees to enhance service quality and consistency.
- Implement inventory management systems to optimize stock levels and reduce waste.
- Coordinate scheduling to align staffing with peak service hours for improved efficiency.
- Supervise, train, and motivate associates.
- Open and close the restaurant, handle cash and balance tills.
Warehouse Forklift Operator
Menasha 9G
2021 - 2022
- Operated forklifts to efficiently move and stack materials within warehouse environment.
- Maintained accurate inventory records.
- Collaborated with team members to optimize loading and unloading processes.
- Conducted routine inspections of equipment to ensure safety and operational efficiency.
Client Relationship Consultant
U.S. Bank
2019 - 2021
- Assessed and attended to customers' banking needs.
- Obtained and processed customer and account information.
- Demonstrated and educated clients on available deposit and loan products and services.
- Processed transactions, educated clients on digital banking.
Patient Access Representative
Hopewell Center
2017 - 2019
- Maintaining a positive, empathetic and professional attitude toward customers always
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Keeping records of customer interactions, transactions, comments and complaints
- Communicating and coordinating with colleagues as necessary
Vehicle Service Agent
Enterprise Car Sales
2016 - 2018
- Vacuumed and prepped cars, shuttled cars to and from car washes and dealerships for servicing,
- Transported to and from offices, checking fluid levels, and changing tires.
- Cleaned vehicle exterior by hand, brush and by operating washing equipment
- Polished, dried and cleaned vehicle windshields, windows, lights, mats and exterior body, by hand.
- Washed, Vacuumed and cleaned vehicle interior .
- Added windshield fluid, gas, oil, water and antifreeze
- Performed basic maintenance check.
- Verified appropriate stickers are attached to vehicle .
Education
Bachelor of Science - Criminal Justice
Harris Stowe State University
St. Louis, MOHigh School Diploma - undefined
Althoff Catholic High School
Belleville, IL05.2014
Skills
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
- Recruitment and hiring
- Orientation and training
Timeline
High School Diploma - undefined
Althoff Catholic High School
Assistant Manager
Qdoba Mexican Eats
2022 - Current
Warehouse Forklift Operator
Menasha 9G
2021 - 2022
Client Relationship Consultant
U.S. Bank
2019 - 2021
Patient Access Representative
Hopewell Center
2017 - 2019
Vehicle Service Agent
Enterprise Car Sales
2016 - 2018
Bachelor of Science - Criminal Justice
Harris Stowe State University