Michael Taylor
Landover,MD
Summary
Experienced transportation professional with 26 years at Washington Metropolitan Area Transit Authority. Operated buses and trains prioritizing safety, punctuality, and customer service. Knowledgeable in transit regulations, emergency protocols, and urban transportation logistics.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Transit Train Operator
Washington Metropolitan Area Transit Authority, Metro
Washington, District of Columbia
08.2005 - Current
- Operate Metrorail trains through high-density urban and suburban routes, moving thousands of passengers daily while following WMATA safety and security procedures.
- Monitor train controls, signals, and track conditions to support safe, efficient railcar operation.
- Perform pre-operation and post-operation inspections, identifying and reporting mechanical or safety issues.
- Communicate with central control, station managers, and emergency responders to coordinate train movement and respond to disruptions, emergencies, or incidents.
- Deliver clear, courteous passenger announcements about stops, delays, and safety procedures to support rider awareness and comfort.
- Assist with train evacuations and emergency situations by following established protocols and using calm, decisive action.
- Maintain accurate records of daily operations, incidents, and maintenance needs.
- Complete ongoing training and certifications to stay current with WMATA policies, new technology, and safety protocols.
Transit Bus Operator
Washington Metropolitan Area Transit Authority, Metro
Washington, District of Columbia
02.2000 - 08.2005
- Safely operated WMATA buses on fixed and variable routes, transporting diverse groups of passengers across the Washington, D.C. metropolitan area.
- Conducted thorough pre-trip and post-trip vehicle inspections, checking brakes, lights, fluid levels, and other safety components to ensure compliance with regulatory standards.
- Facilitated safe, timely boarding and exiting of passengers, including those with disabilities, while operating wheelchair lifts or ramps to promote accessibility.
- Collected fares during boarding, issued transfers, and provided accurate route and schedule information to enhance passenger experience.
- Navigated adverse weather, heavy traffic, and road construction, ensuring schedule adherence while prioritizing passenger safety.
- Responded to onboard incidents, medical emergencies, and disruptive passenger behavior with professionalism and conflict-resolution skills.
- Completed comprehensive written reports on accidents, incidents, or route deviations.
- Fostered a welcoming and respectful environment for all passengers through attentive, courteous service.
Education
High School Diploma -
Mckinley Technical High School
Washington, DC06-1994
Skills
- Train control systems
- Rail signal monitoring
- Emergency braking systems
- Train operation protocols
- Safety checks
- Passenger safety
- Passenger communication
- Customer service
Certification
- WMATA Bus Operator Certification
- WMATA Train Operator Certification
- CPR/First Aid
- Line Platform Training Instructor
Timeline
Transit Train Operator
Washington Metropolitan Area Transit Authority, Metro
08.2005 - Current
Transit Bus Operator
Washington Metropolitan Area Transit Authority, Metro
02.2000 - 08.2005
High School Diploma -
Mckinley Technical High School