MICHAEL TEDDY
Los Angeles,CA
Summary
Energetic Field Service Engineer with 15+ year background performing field service repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.
Overview
16
16
years of professional experience
Work History
Field Service Engineer II
BECKON & DICKINSON
01.2016 - Current
- Improved equipment reliability by conducting thorough field service repairs and maintenance tasks.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
- Streamlined workflow processes, reducing downtime and increasing overall productivity in the field.
- Delivered comprehensive training sessions for clients, resulting in increased confidence in operating advanced equipment.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Developed customized preventive maintenance plans tailored to individual client needs, extending equipment life and minimizing disruptions.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Implemented process improvements that optimized repair times, leading to reduced costs and increased customer satisfaction.
- Effectively prioritized competing demands from multiple clients while maintaining high standards of quality in all completed work assignments.
Field Alarm Technician
Securitas Security Services USA
04.2012 - 01.2016
- Enhanced alarm system efficiency by implementing advanced troubleshooting techniques.
- Improved customer satisfaction through timely and accurate installation of alarm systems.
- Reduced false alarms by conducting thorough inspection and maintenance procedures.
- Optimized alarm response times with regular testing and fine-tuning of system settings.
- Collaborated with sales team to assess client needs and recommend appropriate security solutions.
- Streamlined inventory management for faster access to necessary equipment during installations.
- Trained new technicians in proper installation techniques and safety protocols, resulting in a more cohesive team dynamic.
- Provided exceptional customer service, addressing concerns promptly and offering tailored solutions to clients'' unique situations.
- Maximized system effectiveness by customizing configurations based on site-specific requirements.
- Maintained up-to-date knowledge of industry trends and advancements, enabling the recommendation of cutting-edge security options to clients.
ATM Field Service Technician
Diebold Nixdorf
02.2008 - 04.2014
- Improved ATM uptime by conducting routine preventive maintenance and timely repairs.
- Enhanced customer satisfaction with prompt and accurate troubleshooting of ATM issues.
- Reduced downtime by efficiently diagnosing and resolving hardware, software, and network-related problems.
- Streamlined inventory management by maintaining proper parts stock for emergency repairs.
- Contributed to team success by collaborating with colleagues to implement best practices in ATM servicing.
- Safeguarded customer information by adhering to security protocols during service visits.
Education
High School Diploma -
Palmdale High School
Palmdale, CA06.1998
Skills
- On-Site Support
- Service Documentation
- Customer Service Management
- Computer software repair
- Documentation
- Troubleshooting and repair
- UNIX and Linux-based tools
- Mechanical Troubleshooting
- Technical drafting
- Hardware Installation
- Equipment Calibration
- Network Maintenance
- Customer Service
Timeline
Field Service Engineer II
BECKON & DICKINSON
01.2016 - Current
Field Alarm Technician
Securitas Security Services USA
04.2012 - 01.2016
ATM Field Service Technician
Diebold Nixdorf
02.2008 - 04.2014
High School Diploma -
Palmdale High School
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