Michael Tenney
Fairmont,WV
Summary
Versatile and results-driven professional with a proven track record in customer service and home maintenance, including roles at Family Dollar. Skilled in active listening and critical thinking, I excel in resolving complex customer issues, enhancing loyalty, and executing diverse handyman tasks. Demonstrated ability to improve operational efficiency and client satisfaction, leveraging both hard and soft skills to achieve superior results.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Family Dollar
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Handyman
Self-employeed
06.2002 - Current
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Removed and repaired carpet and wood flooring.
- Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.
- Assisted homeowners in maintaining their properties by performing routine maintenance tasks such as painting, plumbing, and electrical work.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
- Installed cabinets and shelving units in homes and offices to provide additional space and organization.
- Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.
- Installed lighting fixtures to improve lighting and increase energy efficiency.
- Re-caulked and sealed windows doors and siding to prevent drafts and air leaks and minimize energy costs.
- Provided exceptional customer service by actively listening to client concerns and effectively communicating solutions to their problems.
Customer Service Representative
Par Mar Oil
09.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
In Home Caregiver
Private Party
08.2014 - 12.2021
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
- Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
- Improved client well-being by providing personalized and compassionate in-home care services.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided effective companionship for clients who experienced loneliness or struggled with cognitive decline due to aging-related conditions like Alzheimer''s disease or dementia.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Demonstrated adaptability and flexibility in caregiving approach to accommodate the unique personality traits or preferences of each client.
- Promoted client independence by encouraging participation in self-care tasks and engaging in stimulating conversations.
- Developed strong rapport with clients by demonstrating active listening skills and exhibiting genuine empathy toward their needs or concerns.
- Provided transportation and appointments management.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Collaborated closely with family members to communicate updates on client progress and address any concerns or issues that arose during care provision.
Education
High School Diploma -
Buckhannon-Upshur High School
Buckhannon, WV05.2002
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Family Dollar
08.2023 - Current
Customer Service Representative
Par Mar Oil
09.2022 - 06.2023
In Home Caregiver
Private Party
08.2014 - 12.2021
Handyman
Self-employeed
06.2002 - Current
High School Diploma -
Buckhannon-Upshur High School
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