Michael Terris
South Elgin,IL
Summary
Results-driven Parts Department Manager with extensive experience in the automotive industry, focusing on inventory management and customer satisfaction. Proven expertise in Dealertrack combined with a strong ability to train staff has led to optimized inventory balance and increased turnover rates. Leadership initiatives have significantly enhanced operational efficiency and strengthened customer relationships within the automotive parts sector.
Overview
8
8
years of professional experience
Work History
Parts Department Manager
Bill Kay Chevrolet
Lisle, US
09.2024 - Current
- Establishes objectives for the department and consistently strives to meet targets.
- Ensures inventory is adequately maintained to support the service department, wholesalers, and do-it-yourself market.
- Optimizes inventory levels to ensure high turnover.
- Coordinated with the service manager to accelerate part availability for internal jobs.
- Addressed client issues swiftly in line with dealership policies.
- Verified correct accounting of all dealership purchases prior to making payments.
- Negotiated contracts with vendors for discounts on bulk purchases of parts.
- Maintained accurate records of all orders, returns, exchanges and warranty information.
- Delegated work to staff, setting priorities and goals.
- Trained and developed staff members to be technical experts on parts and on selling process to optimize sales and customer satisfaction.
Parts Director
Castle Automotive Group
McHenry, US
12.2023 - 09.2024
- Managed the entire parts department for General Motors, Kia, and Subaru brands.
- Oversaw inventory management to ensure optimal stock levels and reduce downtime.
- Utilized parts management software for inventory tracking and order processing.
- Organized and maintained the parts warehouse for easy access and efficient workflow.
- Reviewed vendor invoices prior to payment authorization ensuring accuracy in pricing information listed on documents submitted for payment processing purposes.
- Managed team of Parts Specialists to ensure accuracy in order fulfillment and customer service excellence.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Ensured compliance with company policies and procedures as well as applicable federal regulations pertaining to parts operations.
- Conducted regular audits to verify accuracy of physical inventory count against computerized system records.
Parts Department Manager
Castle Automotive Group
McHenry, US
07.2023 - 12.2023
- Establishes objectives for the department and consistently strives to meet targets.
- Ensures inventory is adequately maintained to support the service department, wholesalers, and do-it-yourself market.
- Optimizes inventory levels to ensure high turnover.
- Coordinated with the service manager to accelerate part availability for internal jobs.
- Addressed client issues swiftly in line with dealership policies.
- Verified correct accounting of all dealership purchases prior to making payments.
- Negotiated contracts with vendors for discounts on bulk purchases of parts.
- Maintained accurate records of all orders, returns, exchanges and warranty information.
- Delegated work to staff, setting priorities and goals.
- Trained and developed staff members to be technical experts on parts and on selling process to optimize sales and customer satisfaction.
Parts Department Manager
Napleton Buick GMC
Schaumburg, US
08.2021 - 07.2023
- Establishes objectives for the department and consistently strives to meet targets.
- Ensures inventory is adequately maintained to support the service department, wholesalers, and do-it-yourself market.
- Optimizes inventory levels to ensure high turnover.
- Coordinated with the service manager to accelerate part availability for internal jobs.
- Addressed client issues swiftly in line with dealership policies.
- Verified correct accounting of all dealership purchases prior to making payments.
- Negotiated contracts with vendors for discounts on bulk purchases of parts.
- Maintained accurate records of all orders, returns, exchanges and warranty information.
- Delegated work to staff, setting priorities and goals.
- Trained and developed staff members to be technical experts on parts and on selling process to optimize sales and customer satisfaction.
Commercial Sales Manager
Autozone
Carpentersville, US
08.2018 - 08.2021
- Developed strong relationships with commercial accounts to boost sales and profits.
- Ensured timely delivery of parts to customers within industry standards.
- Communicate with accounts to let them know if there will be a delay with the delivery service
- Maintain accurate reports to help drive sales and to keep costs down to maximize profits for the company
- Be aware of any issues that arise and handle them in a timely and professional fashion
- Work with my territory sales manager to gain new accounts to increase sales
Store Manager
Napa Auto Parts
Saint Charles, US
09.2016 - 12.2017
- Responsible for completing the day to day tasks
- Work with accounts to ensure there are no issues and take care of any that arise in a timely fashion
- Maintain a positive working environment
- Upsell other products the customer might need to complete the job the correct way
- Keep employees up-to-date on our new products and promotions
- Assist customers in finding the correct product for their vehicle
- Train our employees to get the skills needed to move up within the company
- Ensure that our employees are knowledgeable of safety guidelines that GPC and OSHA has set in place
- Go over the monthly P & L and see what we can do to increase our bottom line
- Make the weekly schedule
- Check in new freight daily
- Follow up on my retail specialist to ensure they are keeping up with the planograms
Education
High school or equivalent -
Bartlett High School
Skills
- Proficient in Dealertrack
- Improving customer satisfaction
- Ordering parts
- Performance improvement
- Customer relations
- Obsolescence control
- Inventory management
- Staff training
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Sales skills, Proficient, 05/01/21
- Customer focus & orientation, Proficient, 05/01/21
References
References available upon request.
Timeline
Parts Department Manager
Bill Kay Chevrolet
09.2024 - Current
Parts Director
Castle Automotive Group
12.2023 - 09.2024
Parts Department Manager
Castle Automotive Group
07.2023 - 12.2023
Parts Department Manager
Napleton Buick GMC
08.2021 - 07.2023
Commercial Sales Manager
Autozone
08.2018 - 08.2021
Store Manager
Napa Auto Parts
09.2016 - 12.2017
High school or equivalent -
Bartlett High School
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