MICHAEL TERRY
Tucson,Arizona
Summary
Hardworking and passionate job seeker with strong extensive customer service and sales experience. Ready to help team achieve company goals. Highly motivated to learn and promote lasting customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GEICO
11.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Prospect sales quota of 20 new customers a month
- Commercial accounts prospect 80 a day convert 3 % a month.
- Achieved top 15% sales person for the last 8 months.
- Own sales cycle from lead generation, lead qualification, sales proposals, contract negotiation and close.
- Target automotive dealership for commercial insurance building key relationships with dealer owners and General Managers
Customer Service Representative
Maximum Staffing Solutions
03.2021 - 11.2021
- Contributed to the company's ongoing success by actively seeking opportunities for personal growth and skill development within the healthcare customer service field
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions
- Boosted customer retention by promptly handling complaints and providing appropriate solutions
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
Warehouse Associate
Walgreens
08.2020 - 03.2021
- Worked safely around moving machinery
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Checked packages and merchandise for damage and notified vendors
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
Security Professional
Allied Universal Security Services
01.2020 - 08.2020
- Assessed ongoing risk factors and suggested improvements to senior management
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Recorded incident reports with detailed accounts of occurrences
- Supervised grounds, employee entrances, and exits and security officers on duty
- Monitored property and investigated areas of suspicion.
Education
High School Diploma -
Pacific High School
Skills
- Faster learner
- Goes the extra-mile
- Compassionate
- Consultative Sales
- Data Entry
- Sales Closing
- Conflict Resolution
- Microsoft Office Suite
- Call Center Operations
- Problem-Solving Abilities
- Critical Thinking
Certification
General Lines Property and Casualty License
Timeline
Customer Service Representative
GEICO
11.2021 - Current
Customer Service Representative
Maximum Staffing Solutions
03.2021 - 11.2021
Warehouse Associate
Walgreens
08.2020 - 03.2021
Security Professional
Allied Universal Security Services
01.2020 - 08.2020
High School Diploma -
Pacific High School