Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michael Terry

Saint Joseph,MI

Summary

Results-oriented professional skilled in customer service, cash handling, and account management, demonstrating a strong track record in upselling and order entry. Proficient in Microsoft Excel and heavy machinery operation, with a commitment to effective communication and safety standards. Organized and efficient, readily adapting to new challenges while maintaining a positive attitude.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Arlington Metals
Sawyer, MI
01.2023 - 04.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Fulfill orders for customer needs.

Receiving Clerk

Arlington Metals
Sawyer, MI
01.2022 - 11.2023
  • Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
  • Updated inventory records to reflect new stock levels.
  • Performed daily cycle counts to ensure accuracy of inventory records.
  • Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.

Skid Builder

Arlington Metals
Sawyer, MI
01.2021 - 03.2022
  • Measured lumber to specified dimensions.
  • Assembled skids in adherence to specified requirements.

Packager/Line Assembler

Arlington Metals
Sawyer, MI
03.2021 - 01.2022
  • Automating heavy machinery operation to package and band metal coils completed to specification.
  • Use situational awareness to safely and efficiently complete the task at hand.
  • Ensured compliance with safety regulations while performing packing tasks.
  • Reported any discrepancies or issues related to the packaging process immediately to supervisors.

Overnight Stocker

Bluestar Beverages
SeaTac, WA
02.2017 - 01.2021
  • Received and stocked merchandise in a timely manner.
  • Organized shelves, racks and bins to ensure product availability.
  • Checked expiration dates on all food items to ensure quality control standards were met.
  • We worked as a team to ensure that the delivery of products was completed on time to various offices in Seattle.

Supervisor

Jimmy Johns Gourmet Subs
Benton Harbor, MI
04.2014 - 01.2017
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Monitored employee performance and provided feedback on areas for improvement.
  • Provided guidance and support to other team members as needed.
  • Responded to customer inquiries and complaints in a professional manner.
  • Conducted regular inventory checks to maintain accurate stock levels.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Reviewed daily sales reports and monitored financial performance metrics.
  • Performed opening and closing procedures such as setting alarm systems, counting money.

Education

High School Diploma -

Niles High School
Niles, MI
01-2012

Skills

  • Customer service
  • Microsoft Excel
  • Upselling and account management
  • Friendly, Positive Attitude
  • Organization and Time Management

References

References available upon request.

Timeline

Customer Service Representative

Arlington Metals
01.2023 - 04.2024

Receiving Clerk

Arlington Metals
01.2022 - 11.2023

Packager/Line Assembler

Arlington Metals
03.2021 - 01.2022

Skid Builder

Arlington Metals
01.2021 - 03.2022

Overnight Stocker

Bluestar Beverages
02.2017 - 01.2021

Supervisor

Jimmy Johns Gourmet Subs
04.2014 - 01.2017

High School Diploma -

Niles High School
Michael Terry