Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Terry

Park City

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Operations/Warehouse Supervisor

Wasatch Audio Visual and Productions
04.2024 - Current
  • Set up, operate, and break down professional audio, video, and lighting systems for live events.
  • Troubleshoot and maintain equipment before and during use.
  • Provide on-site client support and ensure flawless execution of all AV components.
  • Transport, stage, and secure equipment according to project needs.
  • Coordinate, schedule, and assign daily AV jobs to team members based on skill, availability, and event needs.
  • Serve as the main liaison for scheduling changes, urgent needs, and conflict resolution.
  • Communicate directly with clients, vendors, and venue staff to ensure logistical alignment and readiness.
  • Track, count, and maintain accurate records of all AV inventory.
  • Identify and decommission defective units; ensure timely repairs or replacements.
  • Add new inventory items and maintain up-to-date listings, labels, and availability statuses.
  • Modify and maintain the Flex rental management system to improve workflows.
  • Update inventory descriptions, pricing, availability, and categorization to reflect real-world usage and business goals.
  • Collaborate with leadership to implement new features or customizations as needed.

Installer Service Specialist

Oreilly Auto Parts
09.2011 - Current
  • Work with installers/professional customers to develop sales relations.
  • Quickly and accurately takes customers orders over the phone and online, invoice custer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in an consistent and timely manner.
  • Assist with inventory control procedures, returns, cycle counts, daily inventory checks.
  • Committed to delivering excellent customer service while working in a fast-paced environment.
  • Focused on learning new skills and staying updated with industry changes.
  • Participated in ongoing training to enhance own job skills and knowledge.

Store Manager

Oreilly Auto Parts
04.2008 - 09.2011
  • Provided leadership and motivation to team members to increase productivity and efficiency within the store.
  • Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
  • Interviewed and hired prospective employees according to team needs.
  • Solved problems and resolved conflicts for team members and customers.
  • Oversaw day-to-day store operations to foster efficient and profitable operations.
  • Mentored new employees on store policies and procedures while providing guidance and support in their roles.
  • Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
  • Created weekly work schedules to meet staffing needs while controlling labor costs.
  • Addressed employee issues, performed corrective actions, and terminated employment when necessary.
  • Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
  • Evaluated customer feedback and complaints to locate weaknesses and improve service.

Parts Specialist

Oreilly Auto Parts
10.2006 - 04.2008
  • Processed warranty claims according to company guidelines.
  • Utilized computer systems to locate, order and track inventory items.
  • Developed expertise in identifying parts for a variety of vehicles and equipment.
  • Researched availability, pricing and specifications of automotive parts to meet customer requirements.
  • Inspected returned parts for damage or defect before restocking shelves.
  • Assessed customer needs and provided product information accordingly.
  • Provided technical advice on parts selection to customers.
  • Assisted customers in understanding product features and benefits.
  • Operated point of sale system to record customer transactions.

Education

High School Diploma -

Kingwood High School
Kingwood, Tx
05.2003

Skills

  • Computer Literacy Proficiency
  • Professionalism and Work Ethic
  • Task Prioritization Competence
  • Continuous Learning Attitude
  • Organizational Skills Development
  • Team Collaboration Strength
  • Customer Service Excellence
  • Critical Thinking Capacity
  • Quality Control Standards
  • Time Management Mastery
  • Communication and Interpersonal Skills
  • Multitasking Capabilities
  • Problem Solving Aptitude
  • Inventory Management Experience
  • Decision Making Abilities
  • Problem-solving
  • Inventory management

Certification

  • Retail Service Specialist Training
  • Store Manager Development Program
  • Assistant Manager Training
  • Certified Parts Professional

Timeline

Operations/Warehouse Supervisor

Wasatch Audio Visual and Productions
04.2024 - Current

Installer Service Specialist

Oreilly Auto Parts
09.2011 - Current

Store Manager

Oreilly Auto Parts
04.2008 - 09.2011

Parts Specialist

Oreilly Auto Parts
10.2006 - 04.2008

High School Diploma -

Kingwood High School

Similar Profiles

CREATE PROFILE