Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Tesfai

Richardson

Summary

Dynamic and results-oriented of experience in optimizing processes, leading cross-functional teams, and driving operational excellence in leadership roles. Implementing innovative strategies that enhance productivity, reduce costs, and improve service quality. Skilled in data analysis & project management with a strong ability to develop and maintain relationships with clients, vendors, and team members. Committed to fostering a culture of continuous improvement and aligning operational strategies with organizational goals to achieve sustainable growth. Authorized to work in the US for any employer

Overview

9
9
years of professional experience

Work History

Warehouse Operator

Flex Indeed
11.2024 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Increased efficiency in picking and packing processes, employing systematic approaches.
  • Minimized downtime, promptly addressing and reporting any equipment malfunctions.
  • Optimized storage solutions, creatively utilizing space for easy access to popular items.
  • Fostered culture of teamwork, leading by example and encouraging open communication.
  • Achieved targets for order processing, diligently working to meet daily quotas.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Maintained clean, orderly work environment free of hazards.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.

Senior Operations Specialist

Alliance Transportation Systems
09.2021 - 09.2024
  • Oversee daily operations for a fleet of trucks, ensuring compliance with safety regulations and company policies
  • Implemented cost-saving measures that reduced operational expenses
  • Developed and maintained relationships with key clients, resulting in a increase in customer satisfaction ratings and consistent load booking
  • Managed a team of ten drivers and support staff, providing training and performance evaluations
  • Assisted in managing logistics and transportation operations with freight brokers/agents for our fleet of10 vehicles
  • Coordinated scheduling and routing of drivers to maximize efficiency and minimize fuel costs
  • Analyzed operational metrics to identify areas for improvement, leading to a increase in on-time deliveries
  • Collaborated with Suppliers to negotiate contracts and improve service delivery
  • Utilized software for tracking shipments and managing logistics data

OTR Truck Driver

Hunter Transportation LLC
09.2020 - 09.2021
  • Increased on-time deliveries by planning efficient routes and maintaining regular communication with dispatch teams.
  • Inspected vehicles and completed routine maintenance to keep equipment in good working order.
  • Inspected load security and checked for damages.
  • Assisted in the training of new drivers by sharing knowledge, providing guidance, and offering constructive feedback on performance improvement areas.
  • Contributed to company growth by consistently achieving high miles driven per month without sacrificing safety or punctuality standards.
  • Helped load and unload freight at beginning and end of each trip to support on-site loading dock teams.
  • Managed efficient loading, unloading and security of customer freight, taking care with fragile items and diligently bracing loads, balancing weights and preventing shifting.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Ensured accurate record-keeping by diligently updating electronic logs and submitting required paperwork in a timely manner.
  • Maintained compliance with federal regulations through diligent adherence to hours of service requirements and regular safety checks.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.

Freight Broker Agent

Network Group Logistics
11.2019 - 09.2020
  • Ability to negotiate rates and contracts with carriers and clients to ensure profitable transactions
  • Strong verbal and written communication skills for effective interaction with clients, carriers, and team members
  • Proven track record of providing excellent service to clients, handling inquiries, and resolving issues efficiently
  • Understanding of transportation regulations, freight operations, and supply chain management
  • Ability to quickly identify issues and develop effective solutions in a fast-paced environment
  • Strong organizational skills to manage multiple shipments and deadlines simultaneously
  • Precision in documentation and attention to details to avoid costly mistakes
  • Experience in generating leads and closing deals, with an understanding of sales strategies in the logistics industry
  • Familiarity with freight brokerage software, transportation management systems (TMS), and Microsoft Office Suite
  • Ability to analyze market trends and pricing strategies to stay competitive in the industry

Sales Representative

State Farm
11.2016 - 10.2019
  • Showing concern by using courtesy words along with an endowed level of attentiveness, while making the call seamlessly convenient
  • Setting the expectation early was a key part in growing the patience & trust of our policyholders
  • Being able to deal with pressure effectively in order to gather information, process sudden occurrences, while communicating an efficient resolve
  • Gathering information effectively while keeping mind of the policyholder attentiveness was a challenge which I grew fond of
  • Being authentic while maintaining professionalism
  • Multitasking was essential and once quotes were provided, closing became a large focus
  • Closing was achieved by an array of method
  • Repetition in these methods and understanding how to best gauge the consumer’s wall was achieved by way of confidence and gaining trust
  • When policyholders called in regarding claims, it was very much necessary for me to gather information diligently on how the claim was being carried out while being clear and decisive in my communication of events
  • Providing empathy went a long ways
  • Understanding coverages, the parameters and exceptions to the coverages needed to be explained clearly so that the policyholder would be able to deal optimistically with any situation they found themselves in

Education

BA - Kinesiology

University of Texas in Dallas
12.2017

Skills

  • Production planning
  • Workflow management
  • Cross-functional team leadership
  • Business process improvement
  • Contracts & negotiations
  • Operational excellence
  • Analytical thinking
  • Self motivation
  • Relationship building
  • Adaptability and flexibility
  • Effective communication
  • Problem-solving abilities

Timeline

Warehouse Operator

Flex Indeed
11.2024 - Current

Senior Operations Specialist

Alliance Transportation Systems
09.2021 - 09.2024

OTR Truck Driver

Hunter Transportation LLC
09.2020 - 09.2021

Freight Broker Agent

Network Group Logistics
11.2019 - 09.2020

Sales Representative

State Farm
11.2016 - 10.2019

BA - Kinesiology

University of Texas in Dallas

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