Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Michael Thacker

Weston

Summary

Accomplished Chief Operating Officer with a proven track record at FinBe USA, enhancing operational efficiency and spearheading growth initiatives. Expert in strategic planning and process improvement, adept at fostering cross-functional teamwork. Successfully negotiated contracts to maximize profits, achieving significant revenue growth. Skilled in operations administration and building strategic partnerships.

Overview

28
28
years of professional experience

Work History

Chief Operating Officer

FinBe USA
08.2014 - Current
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
  • Identified and pursued business development opportunities to grow organization and increase revenue.
  • Negotiated contracts and agreements to secure favorable terms and maximize profits.
  • Represented organization at industry conferences and events.
  • Established and maintained strong relationships with customers, vendors and strategic partners.

Chief Operating Officer

Driversselect
05.2004 - 07.2014
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
  • Initiated strategy to drive company growth and increase market share and profitability.
  • Represented organization at industry conferences and events.
  • Cultivated company-wide culture of innovation and collaboration.

Territory Manager

CR Bard
09.2002 - 05.2004
  • Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
  • Attended trade shows and industry events to promote company products and services.
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
  • Researched competitor activity and used findings to develop sales growth strategies.
  • Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.

Specialty Account Manager

Covidien
09.1999 - 09.2002
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.

Account Manager

Procter & Gamble Co
03.1997 - 09.1999
  • Achieved or exceeded company-defined sales quotas.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Attended monthly sales meetings and quarterly sales trainings.

Education

Bachelor of Arts - Communications

Christopher Newport University
Newport News, VA
06-1996

Skills

  • Planning and execution
  • Operations administration
  • Strategic planning
  • Compliance management
  • Process improvement
  • Cross-functional teamwork

Accomplishments

  • Launch of Recovery Connect and MBSiq to optimize our repossession process, resulting in a reduction of days to repo, from 11.75 in January of 2024 to 6.74 in December of 2024, while increasing Tier 1 recovery rates from 26.29% to 46.15%.
  • Implementation of Express Recoveries to manage the rebatables process for cancellable products, resulting in the collection of $1,200,000 since August of 2022.
  • Implementation of InformedIQ and e-contracting, reducing funding time from over six days to under four days.
  • Increased Insurance and GAP proceeds collected by $2,081,199 from 2023 to 2024.
  • Implemented partnership with Nowcom, with FinBe USA as a preferred lender, increasing dealer footprint throughout the country. This involves constantly monitoring the alignment filters to manage application flow and LTB%.


Timeline

Chief Operating Officer

FinBe USA
08.2014 - Current

Chief Operating Officer

Driversselect
05.2004 - 07.2014

Territory Manager

CR Bard
09.2002 - 05.2004

Specialty Account Manager

Covidien
09.1999 - 09.2002

Account Manager

Procter & Gamble Co
03.1997 - 09.1999

Bachelor of Arts - Communications

Christopher Newport University

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Michael Thacker