Michael Thayer

Seattle,WA

Summary

I have spent many years working in customer service oriented positions and like companies that are known for good customer service. Before I was even able to drive I was already infatuated with cars. I actually own 4 vehicles, two motorcycles and a ski boat that are all operational and maintained by me. Cars have been the biggest passion of mine, and I've worked hard to attain and manage my small fleet of varying vehicles. I only recently decided to start looking for a new career path and the ad for a service advisor for Northshore automotive pulled me in. I liked the good reputation your reviews show and the idea of learning more about vehicles. It will be hard to find someone who is more enthusiastic and eager with a good amount of automotive knowledge over me.

Overview

years of professional experience

Work History

Shipping / Receiving Heavy Forklift Operator

Ace Galvanizing

Seattle, Washington

06.2020 - Current

Operate an 18K pound lift capacity forklift in a safe and tight environment.
Build complex steel orders in a way so that the material is safe for transport.
Maintain a clean yard and organize steel, lumber and receptacles.
Build and tie down complex orders onto Matson trailers for shipment over seas.
Handle customers promptly, professionally and in a way that makes the customer glad to come back.
Covers the office and phones when time allows.
Operate self sufficiently without needing direction and coordinates needed tasks with other employees.
Receive orders and upload photos of o material through phone application.

Apartment Manager

Harbor Gate Apartments

Des Moines, Washington

06.2020 - 08.2024

Organized move-in and move-out procedures for new or departing tenants.
Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
Enforced rules regarding noise levels, parking regulations, pet policies.
Monitored building security systems, including alarms and cameras.
Coordinated efficient move-outs, cleanings and move-ins to minimize time between residents.
Responded promptly to emergency maintenance requests from tenants 24 hours a day 7 days a week as needed.
Planned, scheduled and performed general maintenance or repairs for residents.
Worked alone, for the owner, with a wide range of responsibilities.
Maintained the properties appearance, landscaping and trash removal.
Answer phone calls from tenants and potential tenants. Give viewings of open apartments with a positive and happy demeanor.

Education

High School Diploma -

Ortega High School

Lake Elsinore, CA

06-2005

Skills

Professional, friendly and positive customer service skills
Use computers, fax machine, telephones and apps to assist customers and receive orders
Strong organization and complex problem solving skills
Reliable and dependable with a strong work ethic

18 years of automotive work experience through personal vehicles
Strong verbal and written communication skills
Enthusiastic and passionate about the automotive world
Fluent with technology and equipment

Timeline