Michael Theodule
Brooklyn,NY
Summary
Dynamic and results-driven sales professional with 9 years of experience managing multimillion-dollar accounts and driving revenue growth. Proven ability to develop strong client relationships, implement strategic sales initiatives, and exceed targets in competitive markets. Seeking an Account Sales Management role where I can leverage my expertise to maximize profitability and foster long-term partnerships.
Overview
17
17
years of professional experience
Work History
Sales Manager
Encore Global
New York, NY
05.2023 - 02.2025
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services. Whilst keeping CRM constantly updated
- Attended industry events and conventions to expand sales opportunities.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed the audiovisual sales and event technology services for the Marriott Brooklyn Bridge account, driving revenue growth and client satisfaction.
- Developed and maintained strong relationships with corporate and event clients, tailoring solutions to meet their audiovisual and production needs.
- Consistently exceeded sales targets through strategic upselling, contract negotiations, and customized event solutions.
- Collaborated with hotel leadership and event planners to ensure seamless execution of meetings, conferences, and large-scale productions.
- Provided expert consultation on AV technology, room setups, and production design to enhance the overall event experience.
- Trained and mentored junior sales and operations staff, improving team performance and customer service.
- Analyzed market trends and client feedback to optimize sales strategies and improve service offerings.
GENERAL MANAGER OF OPERATIONS
EK Productions Ltd
Staten Island, NY
01.2015 - 04.2020
- Implemented policies and standard operating procedures for continuous improvement
- Evaluated upcoming program plans to forecast expected resource needs
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies
- Partnered with vendors and suppliers to effectively manage and budget for over $200,000 in inventory
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams
- Developed and maintained relationships with clients and suppliers through continual communication and solutions to arising problems
- Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates
- Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
CURRENTMASTER OF CEREMONIES, MME Ink
Farmingdale, NY
02.2013
- Spoke intelligently and enthusiastically regarding current music and performers to engage and entertain listeners
- Read commercials and announcements into microphone following pre-written scripts
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Increased customer satisfaction by resolving on-site and event issues
- Developed team communications and information for event planning meetings
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Event Manager
MT Entertainment Group LLC
Brooklyn, NY
01.2018
- Seeking an ideal position as an, that would allow the utmost utilization of my abilities in the most beneficial way to a new employer
- Being fully capable of executing once in a lifetime events whilst enhancing team performance
- Managing clients, staff and vendors and implementing process improvements
- Being recognized as a talented leader, offering top-notch abilities in program and timeline management, interpersonal communication and oversight are important goals of mine
- Being successful at training and mentoring employees to promote culture of collaboration and improvement will always be a top priority r the last 3 years I have been running my own event facility in Brooklyn that
- SKILLS Quality Management
- Employee Training
- Customer-focused
- Adherence to high customer service standards
- Staff Management
- Business Operations
- Work flow planning
- Exceptional interpersonal communication
- Microsoft Outlook, Word, Excel, and any software utilized for efficiency, Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues
- Oversaw preparation and management of event budgets to deliver at or below projected costs
- Attended bridal industry events to promote services and build relationships with prospective vendors
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
TALENT MANAGER
MMEink
Farmingdale, NY
02.2013 - 01.2015
- Collaborated with staff members to make accurate reservations
- Met with industry connections to discuss opportunities and advocated for clients well-suited for specific work
- Transported Entertainers to customer locations
- Increased customer satisfaction by resolving any staffing issues that may arise
- Developed team communications and information for training meetings.
PROFESSIONAL ENTERTAINER
EK Productions Ltd
Staten Island, NY
03.2008 - 11.2012
- Focused on keeping customers engaged, happy and comfortable during high end social and corporate events
- Took extra care connecting with children, disabled fans and VIPs to strengthen organizational loyalty
- Gave fans positive experiences and good memories by staying in character throughout events and photo sessions
- Delighted audience members by using diverse cheers, dance routines and personal contact sessions after events
- Adapted to various performance styles to suit diverse audiences
- Communicated with guests clearly and with good humor to encourage laughter and excitement
- Leveraged skills in gesturing, body movement and special voices to draw in audience members and build emotional engagement
- Supported production needs by setting up and breaking down stages, moving props and distributing supplies.
CUSTOMER SERVICE ASSOCIATE
Dylan's Candy Bar
New York, NY
09.2007 - 04.2008
- Managed customer relations and customer service through daily communication and interaction
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Exceeded service objectives by applying proven customer service and sales best practices
- Utilized basic sales strategy to engage customers and present solutions to suit individual needs
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs
- Energized and motivated in performing sales floor activities including merchandising and selling
- Greeted customers entering store and promoted sales or special programs
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
Education
Associate of Arts - Business Management
Kingsborough Community College of The City University of New York
Brooklyn, NYTimeline
Sales Manager
Encore Global
05.2023 - 02.2025
Event Manager
MT Entertainment Group LLC
01.2018
GENERAL MANAGER OF OPERATIONS
EK Productions Ltd
01.2015 - 04.2020
CURRENTMASTER OF CEREMONIES, MME Ink
02.2013
TALENT MANAGER
MMEink
02.2013 - 01.2015
PROFESSIONAL ENTERTAINER
EK Productions Ltd
03.2008 - 11.2012
CUSTOMER SERVICE ASSOCIATE
Dylan's Candy Bar
09.2007 - 04.2008
Associate of Arts - Business Management
Kingsborough Community College of The City University of New York