Michael Thomas
Pflugerville,US
Summary
A hardworking and passionate General Manager | Operations Manager, with a demonstrated background in facility management, labor cost controls, market growth, developing sales teams, purchasing and planning, inventory control, process improvement, coaching and mentoring, maximizing efficiency, and increasing sales. Leverages excellent leadership skills to manage cross-functional teams on complex projects and ensure operations move forward with integrity and safety. Proficient in using independent decision-making skills and sound judgment to positively influence a company’s success.
Overview
23
23
years of professional experience
1
1
Certificate
Work History
General Manager
BUILDERS FIRSTSOURCE
Austin, Texas
01.2019 - 01.2023
- Developed and implemented strategies to increase sales and profitability
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
- Oversaw budget implementations, employee evaluations, and contract details
- Assisted in recruiting, hiring, and training of team members
- Trained and guided team members to maintain high productivity and performance metrics
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Reviewed daily cash discrepancies, inventory shrinkage, and drive-off
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Efficiently directed purchasing, sales, marketing, and customer account operations
- Launched staff engagement, gender diversity, and cultural programs, in addition to robust reporting tool that increased operational quality
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Established and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Collaborated with cross-functional teams to develop innovative solutions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Reduced operational risks while organizing data to forecast performance trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Location Manager
BMC
Austin, Texas
01.2016 - 01.2019
- Cultivated focus on customer service and satisfaction with well-trained, empowered team
- Built strong team through proactive recruitment and hiring strategies
- Controlled location operational expenses and maintained budgets through balance of profit promotion and cost control
- Scheduled set building and equipment delivery for locations
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
- Developed and maintained knowledgeable and productive team of employees
- Reviewed established business practices and improved processes to reduce expenses
- Maintained established levels of goods, based on sales forecasts and demand to fulfill orders on time
- Oversaw warehouse staff and maintained efficiency.
Operations Manager
STOCK BUILDING SUPPLY
Charleston, Carolina Austin, South, Texas
01.2014 - 01.2016
- Supervised operations staff and kept employees compliant with company policies and procedures
- Expanded systems and procedures to improve operational quality and team efficiency
- Managed inventory and supply chain operations to achieve prompt delivery of goods and services
- Led hiring, onboarding, and training of new hires to fulfill business requirements
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Developed and maintained relationships with external vendors and suppliers
- Analyzed and reported on key performance metrics to senior management
- Identified and resolved unauthorized, unsafe, or ineffective practices
- Introduced new methods, practices, and systems to reduce turnaround time.
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Increased profit by streamlining operations
- Directed initiatives to improve work environment, company culture or overall business strategy
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms
- Trained new employees on proper protocols and customer service standards
- Assisted in recruiting, hiring and training of team members
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Reported issues to higher management with great detail
- Managed purchasing, sales, marketing and customer account operations efficiently
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
Inventory Control Specialist
STOCK BUILDING SUPPLY
Charleston, Carolina San Antonio, South, Texas
01.2012 - 01.2014
- Completed physical inventory counts each month
- Audited and corrected discrepancies in inventory numbers
- Reviewed daily cycle counts to maintain accuracy of records
- Processed information, shortages, and discrepancies to keep records current and accurate
- Verified incoming products and checked delivery totals to keep system records current and accurate
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances
- Managed inventory control for high-volume warehouses with accurate, timely stock replenishment
- Completed stock inventories to identify and address issues that negatively affected controls
- Used equipment such as forklifts and pallet jacks to move inventory
- Built strong vendor relationships for timely goods and materials deliveries
- Directed inventory accounts to keep records current and promote accurate ordering
- Recorded daily activities for inventory control
- Supervised inventory cycle-counting processes, accounting and surplus records, product damages, and product returns.
- Completed daily cycle counts to maintain accuracy of records
- Recorded information, shortages, and discrepancies to keep records current and accurate
- Completed stock inventories to identify and address issues negatively impacting controls
- Unloaded shipments, reviewed merchandise, and tracked paperwork
- Budgeted and forecasted inventory needs incorporating sales trends and customer demand
- Completed inventory accounts to keep records current and promote accurate ordering
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions
- Received new stock and input values into computer system
- Maintained tidy and clean work areas to promote optimal productivity and safety standards
- Kept work areas neat, clean and free from debris
- Moved merchandise using forklifts, pallet jacks and hand trucks
- Followed orders precisely for correct items, sizes and quantities
- Labeled products, rotated stock and fronted merchandise for appealing display
- Managed timely and effective replacement of damaged or missing products
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies
- Tracked production and quality control systems to proactively identify deficiencies
- Prepared and checked outbound shipments for accuracy
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines
- Stocked shelves, racks and cases with new or transferred merchandise
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors
- Supervised and trained new staff in performing census
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by
- Oversaw warehouse staff and maintained efficiency in fast-paced environment
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules
- Maintained store assets with effective loss prevention strategies
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages
- Marked stock with identification tags and labels to outline information such as storage locations
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes
- Stocked warehouse efficiently by comparing item numbers with storage locations
- Reviewed order slips, picked products and staged merchandize to be shipped
Lead Buyer
NATIONAL HOME CENTERS
North Little Rock, Arkansas
01.2000 - 01.2012
- Maintained complete documentation and records of all purchasing activities
- Built long-term supplier relationships with vendors to establish quality and competitive pricing
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins
- Kept key item stock levels and wrote or expedited purchase orders
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Collaborated with internal departments to better understand needs and determine purchasing requirements
- Maintained key item stock levels and wrote or expedited purchase orders
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders
- Tracked inventory shipments and prepared spreadsheets detailing item information
- Prepared detailed reports to highlight inventory levels, purchase orders and discrepancies
- Oversaw purchasing process from initiating requests to finalizing contracts to deliver smooth transaction
- Forecasted purchasing trends and improved merchandising strategies
- Developed new strategies to reduce purchasing costs and maintain quality standards
- Employed expert inventory management and oversight skills to formulate business metrics and meet corporate goals
- Managed and maintained purchase orders and invoices
- Placed orders for merchandise consistent with quality, quantity and other specification requirements
- Established relationships with vendors to secure competitive pricing and discounts
- Collaborated with sales team to identify and fulfill customer needs
- Analyzed sales and inventory data to determine purchasing needs and reorder points
- Prepared and analyzed reports to track inventory and purchasing trends
- Researched and identified new suppliers and vendors
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries
- Cultivated relationships with wholesalers and distributors to increase inventory availability
- Negotiated contracts with vendors for cost-effective purchasing terms
- Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns
- Developed and managed budgets for purchasing and projected purchasing needs
- Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations
- Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits
- Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number
Education
High School Diploma -
North Little Rock High School
North Little Rock, AR06.1986
Skills
- Performance improvement
- Relationship building
- Effective leader
- Consistently meet goals
- Budgeting
- Operations management
- Recruitment
- Employee scheduling
- Deadline-oriented
- Coaching and mentoring
- Verbal and written communication
- Staff training/development
- Budget development
Certification
Yellow Lean Belt CPR Certified TECHNICAL SKILLS Microsoft
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
" You are only good as your people"
Timeline
General Manager
BUILDERS FIRSTSOURCE
01.2019 - 01.2023
Location Manager
BMC
01.2016 - 01.2019
Operations Manager
STOCK BUILDING SUPPLY
01.2014 - 01.2016
Inventory Control Specialist
STOCK BUILDING SUPPLY
01.2012 - 01.2014
Lead Buyer
NATIONAL HOME CENTERS
01.2000 - 01.2012
High School Diploma -
North Little Rock High School
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