Michael Thomas
St. Petersburg,FL
Summary
Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards.
Overview
8
8
years of professional experience
Work History
Claims Agent
Protect My Car
06.2022 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Maintained accurate and up-to-date records of claim information for future reference.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Followed up with customers on unresolved issues.
Builder
Whisper Wash
05.2021 - 06.2022
- Trained new staff on proper building techniques, site regulations and safety protocols.
- Worked closely with owners throughout process to keep projects in line with individual visions.
- Maintained a steady work flow to assure dead lines had been meet to satisfaction.
Sales Associate
West Coast Kayaks
07.2015 - 02.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
GED -
MYcro School
St. Petersburg, FL03.2013
Skills
- Conflict Resolution
- Liability and Damage Assessment
- File Management
- Claims Investigation
- Policy Knowledge
Timeline
Claims Agent
Protect My Car
06.2022 - Current
Builder
Whisper Wash
05.2021 - 06.2022
Sales Associate
West Coast Kayaks
07.2015 - 02.2017
GED -
MYcro School
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