Michael Thomas
Vice President - Branch Manager
Central Valley,NY
Summary
Insightful Branch Manger with a seventeen year track record of successful sales, administrative and operations management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives while providing an exceptional client experience..
Overview
26
26
years of professional experience
23
23
years of post-secondary education
Work History
Branch Manager
JPMorgan Chase
05.2007 - Current
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with company goals.
- Evaluated employee performance regularly through performance check-ins and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Improved customer experience ratings by enhancing service quality and resolving client issues promptly.
- Enhanced staff competency with regular training sessions, boosting productivity levels across branch operations.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Reduced employee turnover by fostering a positive work environment.
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
Risk Manager
New Century Mortgage
08.2006 - 04.2007
- Served as expert in making data-driven decisions with good business intuitions on risk-adjusted return requirements.
- Lead initiative for preventive and reactive actions toward any factors impacting portfolio credit performance and profitability.
- Provided leadership and meaningful input to ensure risk mitigation strategies were developed and controls/appropriate reporting mechanisms were in place.
Mortgage Underwriter
Argent Mortgage
01.2004 - 08.2006
- Analyzed financial data related to consumer loan requests.
- Evaluated loan documents to ensure accuracy and completeness.
- Performed risk assessments on potential loan recipients based on credit rating, borrowing history, and other specific risk factors.
- Supported loan origination team by providing expert knowledge and guidance on complex underwriting scenarios, enabling well-informed decisions in challenging cases.
Branch Auditor
Bank Of New York
07.1998 - 12.2003
- Responsible for reviewing quality and effectiveness of controls within the branch to manage and mitigate risk and protect bank's assets.
- Verified accuracy of financial transactions recorded at branch level.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
Education
Bachelor of Science - Finance
St Thomas Aquinas College
Sparkill, NY 05.2001 -
MBA - Finance
Wilmington University
New Castle, DE 05.2001 - 06.2024
Skills
Accomplishments
- Received the “Outstanding Consumer Banking Manager Award” for exemplary performance.
Timeline
Branch Manager
JPMorgan Chase
05.2007 - Current
Risk Manager
New Century Mortgage
08.2006 - 04.2007
Mortgage Underwriter
Argent Mortgage
01.2004 - 08.2006
Bachelor of Science - Finance
St Thomas Aquinas College
05.2001 -
MBA - Finance
Wilmington University
05.2001 - 06.2024
Branch Auditor
Bank Of New York
07.1998 - 12.2003