Michael Thomas
Macon,GA
Summary
Driven professional with a proven track record in customer service and sales development, notably at Special Data Processing. Excelled in client account management and problem-solving, enhancing customer satisfaction and operational efficiency. Skilled in inventory control and upselling, consistently prioritizing client needs and achieving results through effective promotional support and team collaboration. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Customer Service/Sales Associate
Mr Do All Man - Self Employed
06.2006 - Current
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
Overnight Stocker
Kroger
11.2013 - 06.2023
- Removed all boxes and related trash from sales floor and processed through compactors.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Customer Service Representative
Special Data Processing
03.2003 - 05.2005
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Increased efficiency and team productivity by promoting operational best practices.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Receiving Clerk/Bedding Inspector
Kane's Furniture Corp
03.2000 - 03.2002
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Regularly reviewed invoices and double-checked orders.
- Double-checked cargo inventories and documentation for accuracy.
- Unloaded pallets and deliveries and organized products in warehouse.
- Compared shipping orders and invoices against contents received to verify accuracy.
Education
High School Diploma -
Jones County High School
Gray, GA06.1991
Skills
- Client Account Management
- Inventory Control
- Promotional support
- Sales Development
- Customer Service
- Upselling
- Problem-Solving
Timeline
Overnight Stocker
Kroger
11.2013 - 06.2023
Customer Service/Sales Associate
Mr Do All Man - Self Employed
06.2006 - Current
Customer Service Representative
Special Data Processing
03.2003 - 05.2005
Receiving Clerk/Bedding Inspector
Kane's Furniture Corp
03.2000 - 03.2002
High School Diploma -
Jones County High School
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