Michael Thomas
Frisco
Summary
Versatile Business Operations Specialist with background in implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Overview
2026
2026
years of professional experience
Work History
Ramp Agent
Spirit
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
Supervisor
PrimeFlight
07.2022 - Current
- Directed and supervised team of 30 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Reviewed completed work to verify consistency, quality and conformance.
Assistant Manager
Lowes Home Improvment
01.2018 - 04.2022
- leading my team of associates who work together to ensure our customers receive exceptional service while shopping in a clean, safe, well-stocked store.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Taking accountability for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with the Lowe’s in-store experience
- Ensured compliance with safety regulations and company policies.
Sales Consultant
LA Fitness
09.2017 - 03.2019
- Established long-term relationships with key contacts at client companies.
- Provided detailed product information to customers, including features, prices, and availability.
- Generated daily reports on sales activities for management review.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
Education
Associate of Arts -
Texas Tech University
Lubbock, TX08-2026
High School Diploma -
Dunbar High School
Fort Worth, TX05-2014
Skills
- Operations Management
- Data Analytics
- Process Improvement
- Inventory Control
- Staff Discipline
- Employee Motivation
- Inventory Oversight
Education and Training
true
Timeline
Supervisor
PrimeFlight
07.2022 - Current
Assistant Manager
Lowes Home Improvment
01.2018 - 04.2022
Sales Consultant
LA Fitness
09.2017 - 03.2019
Associate of Arts -
Texas Tech University
High School Diploma -
Dunbar High School
Ramp Agent
Spirit
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