Michael Thompson
North Little Rock,AR
Summary
Accomplished Assistant Manager and General Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
26
26
years of professional experience
Work History
Assistant Store Manager
Black Bear Diner
06.2021 - 02.2024
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Conducted all job interviews... Handled hiring, orientation, and training schedules... Wrote front of house and back of house schedules
Assistant Manager
Cracker Barrell Old Country Store
01.2010 - 05.2021
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Defined clear targets and objectives and communicated to other team members.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
General Manager
El Chico Cafe
01.2005 - 12.2009
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Assistant Manager
Zios Italian Kitchen
06.2001 - 12.2005
- Service and bar manager: handled all front of house operations for GM.
- Scheduling all servers, bar, and hosts to achieve company labor goals, and to insure all guests are properly taken care of.
- Ordering all bar products and conducting weekly inventory. Conduct bar meetings to control cost when necessary.
General Manager
Lonestar Steakhouse And Saloon
11.1997 - 05.2001
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Education
Bachelor of Arts - History
University of Arkansas At Fayetteville
Fayetteville, ARSkills
- Employee Relations
- Database Maintenance
- Retail/restaurant operation
- Performance Evaluations
- P&L Administration
- POS systems operations
- Business Management
- Delegating Work
- Motivational Techniques
- Inventory Management
Languages
Spanish
Limited Working
Timeline
Assistant Store Manager
Black Bear Diner
06.2021 - 02.2024
Assistant Manager
Cracker Barrell Old Country Store
01.2010 - 05.2021
General Manager
El Chico Cafe
01.2005 - 12.2009
Assistant Manager
Zios Italian Kitchen
06.2001 - 12.2005
General Manager
Lonestar Steakhouse And Saloon
11.1997 - 05.2001
Bachelor of Arts - History
University of Arkansas At Fayetteville