Michael Thompson
Houston
Summary
Dynamic and results-oriented professional with extensive experience in warehouse operations and customer service, notably at Gillman Honda. Excelled in forklift operation and clear communication, significantly enhancing team efficiency and client satisfaction. Proven track record in improving shipment planning and fostering strong carrier relations, contributing to a consistent achievement of performance targets.
Overview
21
21
years of professional experience
Work History
Service Technician
Gillman Honda
01.2004 - 03.2010
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Explained diagnostic findings to customers and outlined repair or service options.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Advanced Clinical Technician
Bosley
04.2010 - 08.2014
- Obtained vital signs, height and weight of patients.
- Safeguarded patients'' privacy rights while managing sensitive health records according to HIPAA regulations.
- Operated wide range of laboratory equipment and instruments to complete analysis.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Conducted wide range of laboratory tests and recorded results.
Logistics Coordinator's Assistant
Magnakron
11.2014 - 08.2017
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
Shipping and Receiving Lead
White Cap
02.2017 - 01.2023
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Maintained positive relationships with representatives of UPS, FedEX, USPS shipping companies.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Led the shipping and receiving team in consistently meeting performance targets, contributing to overall company growth and success.
- Processed required paperwork to expedite handling of shipped and received goods.
- Maintained accurate records of incoming and outgoing shipments, ensuring proper documentation for all transactions.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Shipping and Receiving Lead
2020 Exhibits
09.2023 - 12.2024
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Ensured timely delivery of products by closely monitoring shipments and addressing any potential delays.
- Led the shipping and receiving team in consistently meeting performance targets, contributing to overall company growth and success.
- Maintained accurate records of incoming and outgoing shipments, ensuring proper documentation for all transactions.
Education
Associate of Applied Science - Automotive Engineering
San Jacinto College
Pasadena, TX06-2008
High School Diploma -
Westbury High School
Houston, TX05-2006
Skills
- Warehouse safety
- Loading and unloading
- Pallet jack operation
- Labeling accuracy
- Shipping procedures
- Receiving protocols
- Freight scheduling
- Packaging
- Warehouse operations
- Forklift operation
- Inventory counts
- Package labeling
- Clear communication
- Critical thinking
- Safety compliance
- Order checking
- Package preparation
- Materials handling
- Production organization
- Shipping coordination
- Damage identification and reporting
- Microsoft office
- Shipment planning
- Route deliveries
- Routing determination
- Carrier relations
- Customer relations
- Records management
Timeline
Shipping and Receiving Lead
2020 Exhibits
09.2023 - 12.2024
Shipping and Receiving Lead
White Cap
02.2017 - 01.2023
Logistics Coordinator's Assistant
Magnakron
11.2014 - 08.2017
Advanced Clinical Technician
Bosley
04.2010 - 08.2014
Service Technician
Gillman Honda
01.2004 - 03.2010
Associate of Applied Science - Automotive Engineering
San Jacinto College
High School Diploma -
Westbury High School
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