Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cristine Gutierrez

Riverside,CA

Summary

Dynamic Assistant Manager with a proven track record at Zumiez Retail, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and operational efficiency, driving repeat business and improving sales. Skilled in decision-making and time management, fostering a positive work environment while achieving financial goals.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Zumiez Retail
01.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Assistant Manager

Victoria Secret & PINK
02.2022 - 01.2024
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.

Assistant Manager

Aeropostale
06.2021 - 02.2022
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Enhanced team productivity by streamlining operational processes.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Improved operational efficiency by adopting new technology for inventory management.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

High School Diploma -

Val Verde High School
Perris Ca
06.2020

Skills

  • Customer service
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Goal setting
  • Customer rapport

Timeline

Assistant Manager

Zumiez Retail
01.2024 - Current

Assistant Manager

Victoria Secret & PINK
02.2022 - 01.2024

Assistant Manager

Aeropostale
06.2021 - 02.2022

High School Diploma -

Val Verde High School

Similar Profiles

CREATE PROFILE