Michael Thompson
St Louis,MO
Work Preference
Summary
Dynamic professional with a proven track record at Leidos Engineering, excelling in customer service and project management. Skilled in conflict resolution and relationship building, I enhanced team productivity and customer satisfaction through strategic planning and effective communication. Committed to delivering high-quality service and achieving departmental goals.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Business Program Ally Manager
Leidos Engineering/Ameren Illinois Energy Efficiency
Peoria, IL
06.2014 - 02.2026
- Assisted in daily operations for team efficiency and productivity.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with over 200 registered contractors and multiple large and small business customers to develop and complete 3,000 annual energy efficiency projects.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supported implementation of operational procedures to enhance workflow.
Licensed Electrical Contractor
Lawrence Thompson Electric, Inc
Kirkwood, MO
01.1994 - 06.2014
- Led electrical installation projects, ensuring compliance with safety regulations and industry standards.
- Evaluated project plans, providing strategic input to optimize resource allocation and workflow efficiency.
- Managed client relationships, delivering exceptional service and addressing concerns promptly.
- Oversaw budgeting for electrical projects, maintaining financial controls and cost-effectiveness.
- Collaborated with contractors and architects to ensure seamless integration of electrical systems in construction projects.
- Collaborated effectively with other tradespeople such as plumbers, builders, architects, to ensure seamless integration of the electrical components into each project''s overall design plan.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
Security Police/Law Enforcement Specialist
United States Air Force
RAF Woodbridge UK/San Antonio TX
05.1989 - 04.1993
- Coordinated security operations ensuring compliance with military, state, and international regulations and protocols.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Served as a role model within the department by consistently demonstrating professionalism, integrity, and dedication to duty.
- Served as a field training officer, mentoring new recruits and guiding them through the complexities of law enforcement work.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
Education
Bachelor of Science - Recreation And Park Administration
University of Missouri
Columbia, MO01-1988
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Relationship building
- Verbal and written communication
- Project management
- Conflict resolution
Certification
Certified Energy Manager
Building Performance Institute
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Program Ally Manager
Leidos Engineering/Ameren Illinois Energy Efficiency
06.2014 - 02.2026
Licensed Electrical Contractor
Lawrence Thompson Electric, Inc
01.1994 - 06.2014
Security Police/Law Enforcement Specialist
United States Air Force
05.1989 - 04.1993
Bachelor of Science - Recreation And Park Administration
University of Missouri
Accomplishments
Successful leadership member of a 100+ team in designing, implementing and completion of annual energy efficiency program to achieve state regulated goals within budgetary and legislative constraints.