Michael Thomson

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
• Developed sales tracking/funnel to increase team success
• Tracked margins and assisted with pricing of inventory
• Merchandising store floor

• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Provided sales and customer service assistance to walk-in traffic
• Responded to telephone and in-person requests for information.
• Followed up with existing customers to provide additional support and address concerns.
• Used CRM to insure maximum time management and increase close ratio.
• Used in-store system to locate inventory and place special orders for customers.
• Maximized customer retention by resolving issues quickly.

• Develpoed B2B channel to increase sale and profitability
• Created sales contacts with on- and off-premise accounts.
• Organized joint sales calls with current customers and outside vendors.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Anticipated clients' needs by staying in touch on regular basis.
• Built client relationships by acting as liaison between customer service and sales teams.
• Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
• Built relationships with customers and community to promote long term business growth.
• Maintained current knowledge of evolving changes in marketplace.

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Awarded Presidents Cabinet for five consecutive years
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Proven ability to consistently meet and exceed sales target
• Supervised and monitored call center CRM
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Directed sales support staff in administrative tasks to help sales reps close deals.

(Thomson and Thomson Travel Company was an incentive travel house and sales meeting company)

• Accompanied groups on all trips.
• Contributed to development and implementation of travel booking processes, procedures and systems to reduce costs
• Developed process improvements and long-term business strategies through analysis of customer feedback.
• Arranged travel accommodations for groups and client's executives.
• Developed deep understanding of customer needs, priorities and dreams.
• Negotiated costs/pricing with hotels, airlines, ground agents
• Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
• Managed administrative logistics of events planning, event booking, and event promotions.