MICHAEL T. HOPKINS

• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
• Championed the adoption of new software tools that streamlined workflows across multiple departments.
• Implemented customer feedback system to inform product development.
• Initiated sustainability program, reducing company's environmental impact.
• Streamlined project delivery processes, reducing completion times significantly.
• Duties performed as A HR Specialist

WOC appointments, Adhoc NEOs, FEE appts. , new hire coding, customer service,

Issue TJOs/FJOs in USAS

Build new hires in USAS

Special projects

Verify Home land security Identifications

Consulting service on Hiring and Position changes

Customer service to active an Non active VA employee's

EOPF expert ( manged personnel records)

Lead mandatory educational classes for Patient Center Care (3yrs experience) .

Purchase card holder for two years ( manage government Bank Account.

• Delivered outstanding customer service by consistently responding to voicemails and emails from employees, co-workers supervisors, managers, and applicants in a prompt, friendly cooperative and professional manner
• Quickly obtained expert level proficiency with EOPF
• Uploading nurse proficiencies and doctor MSLEs into EOPF
• Responsible for scanning all older documents to load in EOPF
• Conducts maintenance checks for duplicates or erroneous documents in EOPF
• Responsible for EOPF uploads for Benefits and Onboarding
• Proficient in using HR Smart for employment and forgiveness verifications
• Create and post USAJOBS listings on HR Recruitment boards daily
• Receive and distribute office mail and deliver outgoing mail to the mailroom daily
• Responsible for conducting audits on MSLEs to assure proper agreements are in the EOPF file
• Prepare New Employee Orientation (NEO) folders
• Proficient in operation of switchboard
• Create and submit FSC tickets for benefits, employee verifications, TSP and SF1150s
• Responsible for copying and faxing for the entire office
• Provides clerical and administrative support for the entire office
• Volunteered to participate in the COVID-19 screening team (9 weeks)
• Completed PIV and Personnel Security Training
• Assisting Benefits team in Processing SF 1150's And EOPF uploading of Health and benefits forms

• Delivered outstanding customer service to patients, their family members and staff with no complaints registered as indicated on daily patient satisfaction cards
• Performed all job competencies at an 'Exceptional' level each year
• Received numerous letters of commendation to the director from patients and families
• Maintained excellent relationships with surgeons, nurses and hospital staff of all levels
• Enhanced surgery waiting receptionist position to create an environment of comfort, trust and understanding
• Featured in the November 2014 Issue of the Kentucky Monthly Magazine which highlighted exceptional service by a veteran
• Assured all HIPPA guidelines and regulations were followed to assure patient privacy
• Interacted with patients and employees to facilitate the surgery waiting process
• Acquired extensive knowledge of procedures and processes within the VA Medical Center to more effectively inform patients and their families about the surgery waiting time
• Responsible for checking in patients and their families and disseminating hospital information
• Provided personable, compassionate and comforting conversation to patient families to ease their distress in times of crisis
• Interfaced with doctors and nurses to relay information to patient families

• Taught 20 VA classes, receiving a 99.9% approval rating across all classes
• Classes taught include: Patient Centered Care and Cultural Transformation, Military Culture and VA 101

• Supervised a team of five individuals
• Responsible for floor maintenance, changing and repairing ink pumps, ordering ink for the presses, loading and unloading ink barrels
• Operated a fork-lift
• Responsible for groundskeeping
• Processing time-cards for employees
• Repaired and maintained paper shredder machines