MICHAEL TIEKU

• Head of branch Marketing Activities

* Tasked with the marketing and building the deposit portfolio of the branch through market activations, sales storms and corporate presentations

* Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.

* Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.

• Head of Branch Administrative and Operational Activities

* Ensured the branch operations in loans and deposits ( i.e asset and liabilities) and its implementation procedures were consistent with the corporate objectives and policies, risk reduction and adhering to state regulations.

* Increased branch profitability by implementing cost-saving measures and streamlining operational processes.

* Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and accurate reporting and decision-making support.

• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
• Ensured the timely submission and review of reports weekly/ monthly to the appropriate authorities.
• Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.

• Supervised the processing, issuing and operations of the ATM ( automated teller machine) at the head office.
• Supervised all banking operation activities and the cash management (central vault) unit of the bank.
• Ensured the strict adhering of all money transfer regulations by the tellers( i.e wester union, money gram etc)
• Examines and authorizes all account opened (KYC Compliant) by the customer service advisors.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Facilitated smooth collaboration between departments through clear communication channels.
• Developed and implemented strategies to maximize customer satisfaction.

• Supervised the Team of field Tellers in marketing and mobilization of funds.
• Improved deposit processing efficiency by streamlining workflow and implementing time-saving procedures.
• Reduced processing errors through meticulous attention to detail and thorough verification of customer information. ( To avoid customer account imbalances)
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to deposit accounts.

• Prepares and analyses clients appraisals from credit officers for management approval
• Visit and monitors clients businesses closely to ensure no diversion of funds
• Leads the branch's recovery team in retrieving debt from defaulted clients.
• Educated loan clients on simple accounting procedures (i.e simple book keeping ,stock and inventory taking and prudent fund management).