MS Word & MS Excel
MICHAEL TIMLIN
Aurora,CO
Summary
Accomplished in strategic planning and operations management, I significantly enhanced team productivity and customer satisfaction at Greyhound Lines, Inc. and Colorado DOT leveraging data analytics and cross-functional collaboration, Our team implemented initiatives that met or exceeded performance targets, fostering a culture of continuous improvement and talent development. Our approach combines strong leadership with effective problem-solving skills. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
52
52
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Senior Manager Bus Operations
Colorado DOT Division of Transit & Rail
09.2013 - 07.2022
- Provided strong leadership to five direct reports to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Collaborated closely with peers from other departments such as Tech Ops, Safety, Real Estate and Procurement and Contract Serices to drive organizational success jointly as one cohesive unit.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Mentored junior staff members for skill development and career progression within the organization.
- Implemented and developed operational standards, policies and procedures.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
District Manager
Greyhound Lines, Inc.
09.2009 - 09.2013
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful Station openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Developed and executed comprehensive training programs for Terminal managers, resulting in improved employee performance and customer satisfaction.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
- Drove regional performance metrics, setting and monitoring achievement goals for each district.
- Improved regional sales performance by implementing targeted training programs for store managers.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Led adoption of new technology platforms to streamline reporting and inventory management.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Region Vice President
Greyhound Lines, Inc
01.2008 - 09.2009
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Identified opportunities to improve business process flows and productivity.
- Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
- Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
- Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
District Manager
Greyhound Lines, Inc.
01.1996 - 01.2008
- See above as my second go around.
Area Sales Manager/Transportation Manager
Greyhound Lines, Inc
01.1987 - 01.1996
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.
- Built lasting relationships with clients through outstanding customer service interactions.
- Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
Operations Supervisor
Greyhound Lines, Inc.
03.1978 - 08.1987
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
Professional Motor Coach Operator
Greyhound Lines, Inc.
05.1970 - 03.1975
- Improved operational efficiency by promptly reporting mechanical issues for timely repairs or maintenance work.
- Ensured timely arrivals and departures by adhering to strict schedules and optimizing travel routes.
- Provided passengers with clear instructions during emergencies or unexpected route changes to maintain a sense of orderliness onboard.
- Assisted passengers with special needs by providing necessary accommodations, ensuring comfortable travel experiences.
- Increased customer satisfaction with excellent communication and interpersonal skills, addressing concerns promptly.
- Contributed to positive team environment by collaborating effectively with dispatchers, mechanics, and other drivers.
- Reduced fuel consumption by practicing eco-friendly driving techniques such as smooth acceleration and braking.
- Developed rapport with regular customers through friendly interactions, fostering loyalty to the motor coach service.
Education
Some College (No Degree) - General Studies
Milwaukee Area Technical College
Milwaukee 09.1974 - 05.1977
Skills
- Strategic Planning
- Cross-Functional Collaboration
- Operations Management
- Cross-functional Team Coordination
- Troubleshooting and problem resolution
- Data-driven decision-making
- Documentation And Reporting
- Operations Planning
- Data Analytics
- Advanced Customer Service skills
- Talent Development
- Budget Oversight
Accomplishments
- From the ground up my team of 5 direct reports planned, developed, and implemented Colorado DOT's Bustang intercity bus service (ridebustang.com).
- My team in collaboration with CDOT's Procurement and Contract Services bid out and successfully awarded contracts for the Bustang service operator and bus manufacturer.
- We developed and implemented the Operations, Customer Service, Tech Ops, and Safety plans.
- In 2018 in collaboration with the operators of Loveland, Arapahoe Basin, and Steamboat/Howelsen Hill Ski Areas, we planned, contracted, implemented "Ski-Stang" weekend service during the Winter months.
- In 2022 we planned, developed, and implemented the Bustang Pegasus small-vehicle hourly intercity service in colaboration with the City of Denver and the Regional Transportation District between Denver and the Vail Valley.
- The Bustang, Bustang Outrider, Ski-stang, and Pegasus system continues to be very successful and the envy of State Departments of Transportation across the U.S.
- My team was also responsible for soliciting and awarding of USDOT 49 U.S. Code 5311(f) Grants for rural areas in the State
Additional Information
I retired from Greyhound Lines, Inc. after 34 years of service in September 2013. I retired from Colorado DOT in July 2022.
I am interested in reentering the workforce to share my years of professional experience with Customer Relations issues.
Certification
I am an expert and trainer in Customer Service especially in dealing with angry and upset customers.
Over the years I have received awards for Customer Relations, Operations, Safety metrics and a very difficult relocation to temporary quarters during the 2002 Winter Olympics in Slat Lake City, UT
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Timeline
Senior Manager Bus Operations
Colorado DOT Division of Transit & Rail
09.2013 - 07.2022
District Manager
Greyhound Lines, Inc.
09.2009 - 09.2013
Region Vice President
Greyhound Lines, Inc
01.2008 - 09.2009
District Manager
Greyhound Lines, Inc.
01.1996 - 01.2008
Area Sales Manager/Transportation Manager
Greyhound Lines, Inc
01.1987 - 01.1996
Operations Supervisor
Greyhound Lines, Inc.
03.1978 - 08.1987
Some College (No Degree) - General Studies
Milwaukee Area Technical College
09.1974 - 05.1977
Professional Motor Coach Operator
Greyhound Lines, Inc.
05.1970 - 03.1975
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