Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Michael Timmons

Escondido

Summary

Seasoned Service Manager bringing 12 years of Commercial & Residnetial Roofing experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

13
13
years of professional experience

Work History

Service Manager

Sylvester Roofing Co., Inc
07.2017 - Current
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Implemented inventory management systems to reduce costs and increase efficiency in the service department.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.

Commercial Roofer / Residential Roofer

Sylvester Roofing Co,. Inc
07.2011 - Current
  • Increased project efficiency by implementing effective roofing materials and techniques.
  • Enhanced team collaboration for timely project completion through clear communication and task delegation.
  • Performed thorough inspections to identify potential issues, ensuring long-lasting roof installations.
  • Improved customer satisfaction by promptly addressing concerns and providing tailored solutions.
  • Ensured adherence to safety regulations, maintaining a secure work environment for all team members.
  • Collaborated with architects and contractors to develop optimal commercial roofing designs.
  • Completed routine maintenance tasks, prolonging the lifespan of various commercial roofs.
  • Implemented innovative solutions for challenging commercial roofing projects, resulting in high-quality installations.
  • Developed strong client relationships through exceptional service and professional demeanor.

Education

No Degree - Business Communications

Palomar College
San Marcos, CA

GED -

Escondido High School
Escondido, CA
2010

Skills

  • Relationship Building
  • Service Quality Management
  • Schedule Management
  • Work Planning and Prioritization
  • Estimating and Quoting
  • Customer Service
  • Multitasking and Organization
  • Service Scheduling
  • Problem-Solving
  • Heavy Equipment Operation
  • Project Management
  • Critical Thinking
  • Goal Setting
  • Project Planning
  • Resource Allocation

Accomplishments

    Throughout the years of the title, Service Manager and single handedly running the department. I've come to wear many "hats" ( Service Manger, Estimator on smaller projects and maintenance contracts, Project Management for smaller projects, Invoicing and Account Receivables )

    I've built a Service Department from ground zero. Providing personal and truthful information and leading clients in the correct direction. Creating portfolio's & personal relationship's in every division and maintaining those relationship from residential home owners to out of state, companies.




    San Diego Housing Commission

    San Diego County Regional Airport Authority

    County of San Diego ( General Services Department )

    Coronado Unified School District

    Del Mar Unified School District

    General Contractors

    Commercial Real Estate companies

    Personal Business owners

    Residential home owners







Timeline

Service Manager

Sylvester Roofing Co., Inc
07.2017 - Current

Commercial Roofer / Residential Roofer

Sylvester Roofing Co,. Inc
07.2011 - Current

No Degree - Business Communications

Palomar College

GED -

Escondido High School

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Michael Timmons