Michael Tipton
Hamilton,OHIO
Summary
Dynamic Diagnostic Technician with a proven track record at Auto Express Of Hamilton, excelling in advanced troubleshooting and effective communication. Enhanced workflow efficiency and customer satisfaction through meticulous vehicle inspections and team collaboration. Recognized for training junior technicians and implementing safety protocols, driving continuous improvement in service quality.
Overview
33
33
years of professional experience
Work History
Diagnostic Technician
Auto Express Of Hamilton
10.2023 - Current
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Conducted routine maintenance checks to ensure optimal vehicle performance.
- Collaborated with technicians to develop effective repair strategies and solutions.
- Maintained accurate records of diagnostics performed and repairs completed.
- Assisted in training junior technicians on diagnostic processes and tools usage.
- Streamlined workflow processes to enhance efficiency in vehicle assessments.
- Diagnosed and repaired complex automotive issues using advanced diagnostic tools.
- Led team in implementing safety protocols to enhance workshop efficiency.
- Trained and mentored junior technicians on industry best practices and repair techniques.
- Streamlined service workflows, improving turnaround time for vehicle repairs.
- Conducted thorough inspections to ensure compliance with quality standards.
- Collaborated with management to develop training programs for continuous improvement.
- Utilized inventory management systems to optimize parts ordering and reduce delays.
- Enhanced customer satisfaction by providing clear explanations of repair processes and recommendations.
- Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
- Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.
Service Manager
Byrider Sales of Indiana
12.2018 - 10.2023
- Directed daily service operations, ensuring high standards of customer satisfaction and service delivery.
- Implemented process improvements to enhance efficiency in service department workflows.
- Trained and mentored staff on best practices for customer engagement and conflict resolution.
- Analyzed service performance metrics to identify areas for improvement and optimize operations.
- Developed and maintained strong relationships with customers, addressing concerns promptly and effectively.
- Oversaw inventory management, ensuring timely availability of parts and supplies for service needs.
- Collaborated with sales team to align service offerings with customer expectations and market trends.
- Managed scheduling of service appointments, maximizing technician productivity while minimizing wait times.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored service staff performance and provided feedback for improvement.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
Shop Foreman
Byrider Sales of Indiana
08.2009 - 12.2018
- Supervised daily shop operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored junior technicians on repair procedures and equipment usage.
- Implemented process improvements that enhanced workflow efficiency across the shop floor.
- Coordinated with sales staff to align service offerings with customer needs and expectations.
Master Technician
Byrider Sales of Indiana
07.2007 - 08.2009
- Fairfield Ohio Diagnosed and repaired complex automotive issues using advanced diagnostic tools.
- Led team in implementing safety protocols to enhance workshop efficiency.
- Trained and mentored junior technicians on industry best practices and repair techniques.
- Streamlined service workflows, improving turnaround time for vehicle repairs.
Master Technician
Tires Plus Automotive
03.2005 - 07.2007
- Diagnosed and repaired complex automotive issues using advanced diagnostic tools.
- Led team in implementing safety protocols to enhance workshop efficiency.
- Trained and mentored junior technicians on industry best practices and repair techniques.
- Streamlined service workflows, improving turnaround time for vehicle repairs.
- Conducted thorough inspections to ensure compliance with quality standards.
Education
High School Diploma -
Talawanda School District
Oxford OhioSkills
- Mechanical tools
- Vehicle inspection
- System testing
- Electrical diagnostics
- Diagnostic equipment operation
- Technical aptitude
- Advanced troubleshooting
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Effective communication
- Adaptability and flexibility
Timeline
Diagnostic Technician
Auto Express Of Hamilton
10.2023 - Current
Service Manager
Byrider Sales of Indiana
12.2018 - 10.2023
Shop Foreman
Byrider Sales of Indiana
08.2009 - 12.2018
Master Technician
Byrider Sales of Indiana
07.2007 - 08.2009
Master Technician
Tires Plus Automotive
03.2005 - 07.2007
High School Diploma -
Talawanda School District