Michael Titchenal
Salem,OR
Summary
Highly motivated, self-directed individual with 3 years management experience in a fast-paced, military environment. Extensive experience supporting senior officers and training junior Marines. Exceptional communication skills and a willingness to go above and beyond expectations. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
3
3
years of professional experience
Work History
Centers Supervisor
Costco
07.2023 - Current
- Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
- Enhanced operational efficiency by streamlining processes, implementing new procedures, and providing ongoing training to staff members.
- Increased customer satisfaction by addressing concerns promptly, resolving issues efficiently, and maintaining a professional demeanor at all times.
- Managed daily operations in a fast-paced environment while ensuring adherence to safety regulations and company policies.
Food's Supervisor
Costco
03.2023 - 07.2023
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Front End Supervisor
Costco
06.2021 - 10.2022
- Enhanced member satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Increased employee retention by fostering a positive work environment and providing ongoing support to team members.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with Member's.
- Mentored team members to enhance professional development and accountability in workplace.
Skills
- Employee Engagement
- Problem Solving
- Customer Service
- Adaptability and Flexibility
- Creative Solutions
- Active Listening
Awards
- National Defense Service Medal Marine Corps
- Good Conduct Medal
Timeline
Centers Supervisor
Costco
07.2023 - Current
Food's Supervisor
Costco
03.2023 - 07.2023
Front End Supervisor
Costco
06.2021 - 10.2022