Summary
Overview
Work History
Education
Skills
Awards
Accomplishments
Timeline
Generic

Michael T. Meadows

Spring Hill,FL

Summary

Seasoned professional with a robust background in office administration and customer service, notably at the Social Security Administration. Excelled in team leadership, driving ethics and customer service training, and enhancing customer relations. Proven expertise in inventory control and database management, significantly improving operational efficiency. Demonstrates exceptional interviewing skills and a commitment to excellence.

Overview

25
25
years of professional experience

Work History

Service Representative Supervisor

Social Security Administration
New Port Richey, FL
04.2018 - 01.2022
  • Managed service representative department
  • Conducted ethics training
  • Conducted customer service training
  • Interviewed and processed Medicare claims
  • Mentored and ensured policy was followed
  • Assisted the Department Manager with the implementation of customer service rules

Service Representative

Social Security Administration
York, PA
04.2012 - 04.2018
  • Provided face-to-face interviews with the public
  • Issued social security numbers to non-residents
  • Maintained payee records for disabled individuals
  • Served as a lead service representative
  • Provided weekly training to office staff

Heavy Equipment Operator

Local 542
FT Washington, PA
04.2010 - 04.2012
  • Fork Lift certified operator
  • CDL Class B certified
  • Operator Job Forman
  • Served as the office administrator of Local 542

Assistant Branch Manager

Allstate Insulation
York, PA
05.2005 - 04.2010
  • Scheduled Deliveries
  • Placed Orders
  • Hired Employees/Drivers
  • Maintained Office
  • Received shipments and Prepared orders for shipping
  • Handled office / Employee issues
  • Provided safety training for all new employees
  • Controlled inventory supply

YN3, Legal Department, Departmental personnel worker

US Navy
FPO, AP
09.1996 - 09.2004
  • Filing criminal documents
  • Preparing Case documents for trial
  • Managing and maintaining office files for JAG
  • Recording detention files for NW Fleet

Education

AA - Business Administration

Saint Leo University
01.2024

BA - Management

Saint Leo University
01.2024

Accounting -

Dominion Business School
01.1996

High School -

Blacksburg High School
01.1994

Skills

  • Customer service
  • Team leadership
  • Office Administration
  • Data entry
  • Interviewing skills
  • Inventory control
  • Complaint handling
  • Remote assistance
  • Database management
  • Customer relations

Awards

  • Omega Nu Lambda National Honors Society Member
  • Dean’s List (4)
  • Good Conduct Award (2)
  • Awarded for 4 Years of good service (2)
  • Navy Achievement Medal
  • Surface/Air Warfare Medals
  • Armed Forces Expeditionary Medal
  • Letter of Appreciation (2)

Accomplishments

  • 2 Good Conduct Awards
  • Letter of Accommodation

Timeline

Service Representative Supervisor

Social Security Administration
04.2018 - 01.2022

Service Representative

Social Security Administration
04.2012 - 04.2018

Heavy Equipment Operator

Local 542
04.2010 - 04.2012

Assistant Branch Manager

Allstate Insulation
05.2005 - 04.2010

YN3, Legal Department, Departmental personnel worker

US Navy
09.1996 - 09.2004

AA - Business Administration

Saint Leo University

BA - Management

Saint Leo University

Accounting -

Dominion Business School

High School -

Blacksburg High School
Michael T. Meadows