Michael Tobin
Albuquerque,NM
Summary
Versatile leader with a proven track record at Runway Hair Studio, LLC., and Albuquerque Fire Rescue, adept in strategic planning and staff management. Excelled in fostering business growth, enhancing safety protocols, and mentoring teams for professional development. Skilled in financial management and human resources, achieving significant improvements in efficiency and client retention.
Salon management professional with solid foundation in business operations and client relations. Successfully grew and maintained loyal clientele through excellent service and strategic marketing. Prioritizes team collaboration and adaptability to ensure consistent and high-quality results.
Overview
19
19
years of professional experience
Work History
Salon Owner
Runway Hair Studio, LLC.
08.2017 - Current
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
- Coordinated staff meetings to discuss goals, address concerns, and celebrate achievements collectively.
- Nurtured a vibrant salon culture by organizing team-building activities and recognizing outstanding employee performance.
- Maintained daily, monthly, and quarterly records of costs and revenue.
- Managed daily operations for salon success, including staff scheduling, inventory management, and financial reporting.
- Implemented a loyalty program to reward frequent customers, encouraging repeat business and word-of-mouth referrals.
- Ensured compliance with industry regulations and hygiene standards through routine inspections and process improvements.
- Maintained staff records and work schedules.
- Boosted customer satisfaction by implementing innovative salon services and personalized consultations.
- Enhanced team productivity by streamlining appointment booking procedures using modern scheduling software.
- Mentored salon staff through regular training sessions and performance evaluations, fostering professional growth.
- Optimized salon layout for increased efficiency, promoting smooth workflows and improved service quality.
- Established a positive work environment through open communication channels, fostering strong teamwork among staff members.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Maintained detailed client records to track preferences, providing personalized experiences during each visit.
- Increased client retention by delivering exceptional customer service and maintaining a welcoming atmosphere.
- Recruited top talent for the salon team by conducting thorough interviews and assessing applicants'' skills against job requirements accurately.
- Conducted market research to stay abreast of industry trends, incorporating popular styles into salon offerings regularly.
- Utilized best practices theory when selecting vendors and products.
- Evaluated employee performance through close observation and performance rubrics.
- Maintained posting of MSDS sheets in workplace.
Fire/EMS Lieutenant
Albuquerque Fire Rescue
07.2008 - Current
- Spearheaded initiatives to improve workplace safety standards within the EMS department, reducing potential hazards for staff members.
- Collaborated with local healthcare providers to establish efficient patient handoff procedures during emergencies.
- Coordinated interdepartmental efforts for large-scale emergencies, ensuring seamless collaboration between agencies.
- Adapted operational protocols based on current best practices in emergency management literature.
- Mentored new EMS personnel, providing guidance on best practices and fostering professional growth.
- Maintained accurate records of all incidents, contributing to data-driven improvements in department operations.
- Increased team preparedness with consistent training and simulation exercises.
- Fostered a positive work environment that encouraged open communication among team members.
- Managed inventory of essential supplies, maintaining adequate stock levels for emergency situations.
- Maintained confidentiality and security of health records and medical information.
- Maintained communication and good working relationship with facility administration.
- Communicated with patients, ensuring that medical information was kept private.
- Prepared reports of fires, equipment and personnel.
- Increased firefighter safety by enforcing strict adherence to department policies and procedures during emergency operations.
- Collaborated with other fire departments for mutual aid support during major incidents, augmenting available resources as needed to ensure public safety objectives were met efficiently.
- Mentored new firefighters, fostering a positive work environment conducive to professional growth and development.
- Created comprehensive pre-incident planning documents to facilitate efficient responses in high-risk environments.
- Conducted thorough post-incident analysis sessions, utilizing lessons learned to refine operational guidelines and enhance future responses in similar situations.
- Conducted periodic firefighter written performance evaluations and completed written recommendations on probationary firefighters.
- Established effective communication channels between command staff and frontline responders during high-pressure incidents, ensuring clear directives and information sharing.
- Cultivated a culture of continuous improvement through ongoing professional development opportunities for firefighters under my supervision.
- Oversaw inventory management processes for station supplies and equipment, maintaining adequate levels while minimizing waste or excess spending.
- Enhanced firefighting strategies by conducting regular reviews of incident reports and analyzing trends.
- Improved fire personnel response times by implementing efficient training programs and drills.
Firefighter/EMT-Basic
Bernalillo County Fire Department
08.2005 - 07.2008
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
Education
High School Diploma -
Independence High School
Rio Rancho, NM05-2002
Skills
- Health and safety regulations
- Supervisory skills
- Staff management
- Strategic planning
- Human resources administration
- Business growth and retention
- Equipment maintenance
- Business management
- Staffing
- Performance evaluations
- Financial management
- Business development
Certification
- Wildland Firefighter Type 1 Certification - National Wildfire Coordinating Group.
- Incident Command System Certification (ICS) - Federal Emergency Management Agency (FEMA).
- Public Safety Telecommunicator I & II – APCO International.
- Pump Operator Certificate – Various firefighting training institutes or community colleges.
- Emergency Vehicle Operator Course Certificate (EVOC) – Various state and local agencies.
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- Master Barber License - New Mexico Board of Cosmetology and Barbering.
Accomplishments
- Supervised team of 8 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balancePersonal development programsHealthcare benefitsPaid time off401k matchStock Options / Equity / Profit SharingSoftware
Microsoft Office
SalonBiz Salon Software
Vish Color
ImageTrend
Motorola P1 Computer Aided Dispatch
Interests
Aviation
Camping
Boating
Snowboarding
Soccer
Financial Literacy
Timeline
Salon Owner
Runway Hair Studio, LLC.
08.2017 - Current
Fire/EMS Lieutenant
Albuquerque Fire Rescue
07.2008 - Current
Firefighter/EMT-Basic
Bernalillo County Fire Department
08.2005 - 07.2008
High School Diploma -
Independence High School