Michael Todd
Burtonsville,MD
Summary
Resourceful Assistant Program Director with a passion for managing large teams to ensure projects run smoothly and efficiently. Excellent business and technical knowledge. Talented at building an excellent rapport with all clients and customers. Outstanding planning and researching skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Assistant Program Director
Harbour House
Millersville, MD
04.2023 - Current
- Developed training materials and conducted orientation sessions for new program staff.
- Coordinated with external organizations to facilitate collaborations that would benefit the program.
- Organized monthly events such as workshops, seminars, and conferences for program participants.
- Created strategies for improving overall efficiency of the program through better utilization of resources.
- Reviewed grant applications and provided feedback to the Program Director regarding potential funding opportunities.
- Managed multiple projects simultaneously while maintaining high quality standards.
- Oversaw daily operations of the program including scheduling, staffing, and administrative tasks.
- Assisted Program Director in recruiting, interviewing, and hiring new staff members.
- Developed evaluation metrics for assessing impact of program activities on target populations.
- Monitored program budgets to ensure fiscal responsibility and accuracy.
- Prepared reports summarizing project performance data for submission to the Program Director or upper management.
- Analyzed data collected from various sources to identify trends and suggest improvements.
- Served as a liaison between the Program Director and outside vendors providing services or products.
- Provided technical assistance to program staff on a variety of topics related to program operations.
Residential Program Director
Bay Community Services Support
Waldorf, MD
10.2015 - 04.2023
- Provided ongoing support to residential staff by providing guidance in problem solving techniques and conflict resolution strategies.
- Maintained detailed records of resident activities, progress and incidents.
- Reviewed incident reports from residential staff on a daily basis to ensure accuracy and completeness.
- Monitored progress of residents towards their goals and objectives.
- Actively participated in monthly management meetings to discuss program updates, budgeting concerns and policy changes.
- Collaborated with other departments within the agency to coordinate services for residents.
- Coordinated community resources for residents' educational, vocational or recreational pursuits.
- Assessed staffing needs based on resident population size and complexity of care required.
- Created and implemented individualized service plans for residents in accordance with their needs.
- Developed innovative approaches to improve program efficiency while maintaining high standards of care.
- Assisted in developing training materials for staff as needed.
Youth Program Director
Maryville Academy
Des Plaines, IL
08.2009 - 10.2015
- Conducted regular meetings with parents to discuss their child's progress in the program.
- Created a safe environment where children could learn to interact with others positively.
- Supported students in applying for college scholarships or other educational opportunities.
- Provided guidance to staff on best practices for working with at-risk youth.
- Mentored youth in developing leadership skills, conflict resolution strategies, and social and emotional awareness.
- Recruited volunteers from the community to assist with program operations.
- Provided crisis intervention when needed by connecting families with appropriate resources.
- Developed partnerships with local businesses to provide job training opportunities for teens.
- Assisted in creating an afterschool tutoring program that helped struggling students succeed academically.
- Developed and implemented age-appropriate activities for youth participants.
- Facilitated team building activities designed to foster positive relationships among participants.
Youth Services Program Supervisor
Daniel J. Nellum Youth Services
Chicago, IL
04.2005 - 08.2009
- Directed a multi-disciplinary staff, through subordinate supervisors and team leaders, in providing responsible program and project delivery, technical assistance, and training in the administration of the Graduate Standards of Conduct
- Facilitated client evaluations in order to design and implement programs for individual and group treatment plans
- Managed the de-escalation process for potentially physically aggressive clients and document all required sessions
- Responsible for explaining and interpreting regulations and directives, policies, and procedures relative to administration, personnel, records management and logistics to ensure compliance
- Managed the reviewing of all correspondence to ensure compliance with format, requirements, accuracy, grammar, and factual correctness
- Served as liaison with travel, budget, supply, training and personnel management officials concerning all aspects of operating programs and logistical support of the organization
- Managed the planning, development, assembly, and analysis of documentation required for special studies and reports, and/or one-time projects
- Scheduled and coordinated meetings for youth to build special relationships with teachers and coaches
- Established and maintained files, database, records and other documents; developed procedures in records management on data analysis which drove increase in enrollment from our clients.
Education
Bachelor of Criminal Justice -
Chicago State University
Chicago, ILSkills
- Program assessment
- Customer support experience
- Curriculum Design
- Business knowledge
- Customer service experience
- Fundraising expertise
- Budget Development
- Volunteer Recruitment
- Scheduling Coordination
- Program Development
- Team building
- Time Management
- Program Scheduling
- Budget Administration
References
References available upon request
Accomplishments
- CMT Certified
- First Aid/CPR
- Leadership Award
- Employee of the Year
Timeline
Assistant Program Director
Harbour House
04.2023 - Current
Residential Program Director
Bay Community Services Support
10.2015 - 04.2023
Youth Program Director
Maryville Academy
08.2009 - 10.2015
Youth Services Program Supervisor
Daniel J. Nellum Youth Services
04.2005 - 08.2009
Bachelor of Criminal Justice -
Chicago State University
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