Michael Todd

• Reduced loan processing time, conducting thorough credit analysis and collaborating with processors and underwriters for swift approvals.
• Proactively identified potential bottlenecks in the loan process, implementing effective solutions that led to increased operational efficiency.
• Consistently met monthly sales targets by proactively seeking new business opportunities and cultivating strong client relationships.
• Regularly updated CRM system with accurate client data, enabling precise tracking of communications and efficient pipeline management.
• Managed a diverse portfolio of mortgages, expertly navigating complex scenarios to find the best financing solutions for each client''s unique needs.

As Vice President of Sales, my job was to ensure every Mortgage Consultant provides expert service in the field of residential Mortgages.

• Increased company revenue by implementing strategic sales plans and targeting key market segments.
• Developed strong relationships with clients for long-term partnerships and increased customer retention.
• Streamlined internal processes to improve efficiency within the sales department, resulting in faster response times for client inquiries.
• Championed company culture initiatives, fostering a high-performing and motivated sales team that consistently exceeded targets.
• Managed sales teams effectively, providing clear goals and performance feedback to drive success.
• Collaborated closely with other departments to optimize product offerings based on customer feedback and industry insights.
• Provided regular updates to executive leadership on key performance metrics, offering insights into areas requiring attention or adjustment for continued growth.

• Contributed to a positive work environment by encouraging open communication among team members leading towards better results.
• Continuously evaluated and updated department policies to ensure efficient mortgage processing, compliance with regulations, and industry best practices.
• Mentored junior processors through hands-on guidance which further developed their skills in handling complex loans.
• Coordinated with underwriting teams to expedite loan approvals and meet closing deadlines consistently.
• Organized weekly meetings with employees to discuss progress on current pipelines as well as any challenges faced during their work week.
• Served as a liaison between mortgage processing team and other departments, fostering collaboration to achieve company goals.

As Vice President of Sales, my job was to ensure every Mortgage Consultant provides expert service in the field of residential Mortgages.

• Increased company revenue by implementing strategic sales plans and targeting key market segments.
• Developed strong relationships with clients for long-term partnerships and increased customer retention.
• Streamlined internal processes to improve efficiency within the sales department, resulting in faster response times for client inquiries.
• Championed company culture initiatives, fostering a high-performing and motivated sales team that consistently exceeded targets.
• Managed sales teams effectively, providing clear goals and performance feedback to drive success.
• Collaborated closely with other departments to optimize product offerings based on customer feedback and industry insights.
• Provided regular updates to executive leadership on key performance metrics, offering insights into areas requiring attention or adjustment for continued growth.

• Monitored individual performance closely, providing constructive feedback during regular one-on-one meetings with each team member.
• Established clear performance metrics, leading to higher levels of individual accountability and success.
• Championed team morale and motivation by celebrating individual and group achievements, fostering a positive work culture that encouraged continuous growth and improvement.
• Adapted quickly to new products by maintaining ongoing education initiatives for both myself and my team.
• Led weekly meetings to review progress, identify opportunities for growth, and set new targets for the team.
• Worked closely with other departments to ensure seamless coordination between teams for optimal results.

• Collaborated with underwriting teams to obtain accurate information, ensuring seamless mortgage transactions.
• Educated first-time homebuyers on the mortgage process, guiding them through each step from pre-approval to closing.
• Assisted clients in improving credit scores, enabling access to better loan options and interest rates.
• Coordinated with other departments, such as processing and closing teams, to streamline workflow and increase overall efficiency.
• Developed strong relationships with real estate agents, fostering referrals and expanding business opportunities.

Recruited to enter their Manager Protege program to run one of the new stores built in the DFW Metroplex. Filled Various roles starting with sales associate and ultimately Service Manager prior to leaving the industry to pursue a mortgage career.

Responsible for P&L and profitability of the store including job scheduling, parts/supplies ordering and hiring/firing of technicians and sales associates.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Responsible for hiring, training and mentoring new staff members.