Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Michael Tonelli

San Diego,CA

Summary

Service-oriented [Job Title] focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

Overview

31
31
years of professional experience
1
1
Certification

Work History

General Manager

Xtermite, Inc.
Santee, CA
06.2022 - 01.2024
  • Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
  • Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
  • Resolved escalated customer service issues in a timely manner.
  • Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
  • Managed training programs for new employees, including orientation and onboarding activities.
  • Coordinated with other departments to ensure successful delivery of services.
  • Reviewed reports on operational performance metrics and identified areas of improvement.
  • Ensured compliance with safety guidelines by regularly inspecting work areas.
  • Recruited, hired, and trained new staff members according to organizational standards.
  • Maintained up-to-date knowledge of relevant laws and regulations related to operations management.
  • Established quality assurance processes to ensure customer satisfaction.
  • Implemented strategies for improving customer experience through enhanced product offering
  • Created and managed annual operating budget for the department.
  • Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
  • Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
  • Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
  • Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
  • Created company handbook to document corporate policies and procedures.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Developed service and sales strategies to improve retention and revenue.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.

Sales Manager

XTERMITE
Santee, CA
06.2022 - 01.2024
  • Attended training sessions related to safe use of pesticides and integrated pest management techniques.
  • Managed daily operations of sales department, including supervision of staff members.
  • Tracked monthly sales to generate reports for business development planning.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Created and maintained sales environment to support business objectives.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Delivered sales presentations focused on offerings and unique advantages over competitors.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Assisted in preparing bids for contracts related to pest control services.
  • Performed periodic quality assurance checks on completed jobs.
  • Developed strategies to reduce infestation levels in residential and commercial buildings...
  • Followed all company protocols when applying pesticides on the inside and outside of structures.
  • Trained new employees in proper safety procedures for handling hazardous materials.
  • Inspected buildings and facilities to determine appropriate pest control measures.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Owner

JT Research, LLC
San Diego, CA
06.2005 - 05.2022
  • Prepared detailed reports summarizing findings from market research initiatives.
  • Participated in conferences and trade shows related to the field of market research.
  • Collected primary data through interviews, surveys, focus groups, and other methods of market research.
  • Created questionnaires for customers to provide feedback on products or services.
  • Coordinated with vendors to ensure timely delivery of materials used in market research projects.
  • Generated real-time data collection through open-forum discussions, surveys and questionnaires created for target audience.
  • Managed multiple projects simultaneously while meeting tight deadlines and budget constraints.
  • Cultivated relationships with clients to ensure their satisfaction with services provided.

Assistant Store Manager

The Home Depot Inc
Jacksonville, FL
03.1993 - 10.2000
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Organized weekly meetings with department heads to review progress on key objectives.

Education

Bachelor of Science - Social Sciences- Economics

Florida State University
Tallahassee, FL
12-1993

Skills

  • Advertising and Marketing
  • P&L Management
  • Contract Negotiations
  • Business Development
  • Customer Relationship Management
  • Business Administration
  • Inventory Control
  • Team Player
  • Sales Planning and Implementation
  • Supervision and Training
  • Verbal and Written Communication
  • Operations Management
  • Sales Expertise

Certification

California Branch 3 Field Representative - Structure Pest Control Board

License #63848

References

References available upon request.

Timeline

General Manager

Xtermite, Inc.
06.2022 - 01.2024

Sales Manager

XTERMITE
06.2022 - 01.2024

Owner

JT Research, LLC
06.2005 - 05.2022

Assistant Store Manager

The Home Depot Inc
03.1993 - 10.2000

Bachelor of Science - Social Sciences- Economics

Florida State University

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Michael Tonelli