Michael Toney
Moss Point,MS
Summary
Motivated professional with extensive experience in managing multiple priorities to ensure operational efficiency. Strong communicator and team leader with exceptional time management and documentation skills. Proven track record in overseeing employee performance and effectively mentoring new talent.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Repair Technician
Batteries Plus Bulbs
D'Iberville, MS
04.2023 - Current
- Fix phones and tablets I even sell merchandise
- Diagnosed battery and bulb issues using specialized testing equipment.
- Repaired various electronic devices with precision and attention to detail.
- Coordinated inventory management to ensure availability of parts and supplies.
- Educated customers on product features, benefits, and proper usage techniques.
- Maintained a clean and organized work area to promote safety and efficiency.
- Collaborated with team members to enhance service delivery processes.
Assistant Manager
Domino's RPM LLC
D'Iberville, MS
07.2020 - Current
- Prepared food items to ensure high-quality standards.
- Assisted customers with order placement and inquiries.
- Engaged with community initiatives to enhance local presence.
- Managed F&L operations to maintain efficiency and profitability.
- Fostered a fun and positive environment for staff and customers.
Mobile Expert
T-Mobile Premium Retailers
Ocean Springs, MS
07.2021 - 11.2023
- Assisted customers with mobile device selection and service plans.
- Demonstrated product features and functionalities to enhance user experience.
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and issues through effective communication strategies.
- Maintained store appearance and organized merchandise displays for optimal visibility.
Electronics Associate
Walmart
Gulfport, MS
02.2022 - 06.2022
- Sell electronics, clean counters and help customers
- Assisted customers with electronics inquiries and product selection.
- Maintained organized displays and inventory of electronic merchandise.
- Provided technical support for electronic devices to enhance customer experience.
- Trained new associates on best practices in electronics department operations.
- Researched new technologies in order to improve existing products.
General Manager
Domino's Pizza, Inc
Moss Point, MS
10.2018 - 04.2020
- Oversaw daily operations and ensured compliance with company policies.
- Managed staff scheduling to optimize labor efficiency and service levels.
- Coordinated training programs for new employees and ongoing staff development.
- Implemented inventory management systems to track supplies and reduce waste.
- Developed marketing strategies to enhance brand visibility in the local community.
- Led meetings to communicate goals, updates, and performance expectations to staff.
Assistant Manager
Domino's
Moss Point, MS
11.2016 - 03.2020
- Managed daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored team members on operational standards and best practices.
- Oversaw inventory management to maintain stock levels and minimize waste.
- Assisted in developing marketing strategies to promote local store events.
- Coordinated staff schedules to optimize coverage during peak hours.
Delivery Driver
Domino's
Moss Point, MS
08.2015 - 03.2020
- Delivered pizzas and other food items to customers efficiently.
- Maintained vehicle cleanliness and ensured road safety during deliveries.
- Navigated routes using GPS for timely deliveries.
- Assisted in store operations by preparing orders during busy periods.
- Communicated with customers to confirm delivery details and address concerns.
- Collected payments and processed transactions accurately at delivery point.
- Collaborated with team members to improve service speed and quality.
Customer Service Associate
McDonald's
Gautier, MS
11.2013 - 04.2015
- Assisted customers with orders and inquiries in a fast-paced environment.
- Prepared and served food items following safety and quality standards.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Operated cash registers, handling transactions efficiently and accurately.
- Collaborated with team members to ensure smooth service during peak hours.
- Resolved customer complaints by actively listening and providing solutions.
- Trained new employees on company policies and operational procedures.
- Monitored inventory levels, restocking supplies as needed for operations.
Customer Service Associate
Big Lots
Ocean Springs, MS
05.2013 - 08.2013
- Assisted customers with orders and inquiries in a fast-paced environment.
- Prepared and served food items following safety and quality standards.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Operated cash registers, handling transactions efficiently and accurately.
- Collaborated with team members to ensure smooth service during peak hours.
- Resolved customer complaints by actively listening and providing solutions.
- Trained new employees on company policies and operational procedures.
- Monitored inventory levels, restocking supplies as needed for operations.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Lawn Care Specialist
Lawn Care
Theodore, AL
05.2009 - 01.2011
- Find lawn care accounts
- Cut and Trim grass
- Sweep after cut /rake when necessary
- Self Employed
Education
basic - GED
Cares of Mississippi
Pascagoula, MS01.2012
High school or equivalent -
Theodore High School
Theodore, AL01.2011
Skills
- Cash handling and cashiering
- Negotiation and conflict resolution
- Help desk support
- Payroll and bookkeeping
- Sales and merchandising
- Pricing analysis
- Customer service and relations
- Communication skills
- Profit and loss management
- Technical sales expertise
- Computer operation and troubleshooting
- Teaching and training
- Construction skills
- Driving proficiency
- Customer relationship building
- Time management strategies
- Direct sales experience
- Inventory management techniques
- Software proficiency (Windows, Mac OS)
- Team leadership and motivation
- Human resources knowledge
- Organizational skills
- Social media management strategies
- Data entry and databases management
- Quality control practices
- Business development acumen
- Customer relationship management
- Electronics diagnostics
- Technical support
- Inventory management
- Troubleshooting techniques
- Device repair
- Sales enhancement strategies
- Marketing knowledge
Certification
- Driver's License
- CompTIA A+
- OSHA 10
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Repair Technician
Batteries Plus Bulbs
04.2023 - Current
Electronics Associate
Walmart
02.2022 - 06.2022
Mobile Expert
T-Mobile Premium Retailers
07.2021 - 11.2023
Assistant Manager
Domino's RPM LLC
07.2020 - Current
General Manager
Domino's Pizza, Inc
10.2018 - 04.2020
Assistant Manager
Domino's
11.2016 - 03.2020
Delivery Driver
Domino's
08.2015 - 03.2020
Customer Service Associate
McDonald's
11.2013 - 04.2015
Customer Service Associate
Big Lots
05.2013 - 08.2013
Lawn Care Specialist
Lawn Care
05.2009 - 01.2011
basic - GED
Cares of Mississippi
High school or equivalent -
Theodore High School