Michael Torrence
Ruther Glen,VA
Summary
Resourceful Loan Service Specialist known for high productivity and efficient task completion. Specialize in loan processing, customer service, and regulatory compliance. Excel in problem-solving, communication, and time management to deliver optimal solutions for clients and stakeholders. Committed to maintaining confidentiality and fostering positive client relationships.
Overview
11
11
years of professional experience
Work History
Loan Service Specialist
Primis Healthcare Systems
Ashland , VI
04.2023 - Current
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Verified newly booked consumer, mortgage, and commercial loans against established standards.
- Participated in various projects designed to streamline processes or improve overall service levels, including authoring new policies and procedures and testing new software releases.
- Processed payoffs, releases, modifications, and curtailments for commercial, mortgage, and consumer loans..
- Reviewed loan documents for compliance with applicable laws, regulations, and company policies.
Sales and Service Team Leader
Atlantic Union Bank
Ruther Glen, VA
09.2013 - 01.2024
- Provided guidance and support to sales and service team members, ensuring their performance met organizational objectives.
- Identified training needs of sales and service team members, developed plans for improvement and conducted training sessions as needed.
- Monitored sales activities, tracked results and provided feedback to staff on a regular basis.
- Created reports detailing sales trends, customer satisfaction ratings, employee performance metrics and other relevant data.
- Collaborated with cross-functional teams such as marketing, operations, finance and IT to ensure high standards of customer satisfaction were met.
- Implemented process improvements designed to increase productivity levels amongst the team.
- Served as a liaison between external vendors and suppliers and internal departments such as marketing or finance.
- Supervised daily operations of the sales and services department including assigning tasks, monitoring workflows.
Skills
- Strong analytical skills
- Financial Acumen
- Organizational abilities
- Attention to Detail
- Time management proficiency
- Loan File Maintenance
- Leadership skills
- Effective Communication
Timeline
Loan Service Specialist
Primis Healthcare Systems
04.2023 - Current
Sales and Service Team Leader
Atlantic Union Bank
09.2013 - 01.2024
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