Michael Torres
Davenport,FL
Summary
Dynamic leader with a proven track record at Racetrac, adept in operations management and team leadership. Excelled in enhancing service quality and customer satisfaction across the region, driving performance improvements through effective coaching and strategic planning. Skilled in multitasking and problem-solving, consistently achieving significant operational enhancements. Poised service manager with background hiring, training and developing team members while driving customer satisfaction. Diverse talents in operations management, customer relationship building, resource management and daily work planning. Focused on boosting employee performance for top-quality customer experiences.
Overview
9
9
years of professional experience
Work History
Regional Service Manager
Racetrac
02.2015 - Current
- Established and maintained relationships with regional customers, vendors and contractors.
- Coordinated with regional service teams to resolve customer service issues.
- Implemented and enforced regional service quality assurance processes.
- Developed and enforced regional service policies and procedures.
- Directed and managed team of 15 service technicians in regional capacity.
- Analyzed regional service trends and performance metrics to inform strategic decisions.
- Planned and implemented strategies for improving customer service and satisfaction across region.
- Managed budgets effectively by controlling costs without compromising on service quality or staff motivation levels.
- Analyzed performance metrics regularly to identify areas for improvement, driving continuous enhancement of regional operations.
Education
High School Diploma -
Oak Ridge High School
Orlando, FL05.2014
Skills
- Safety processes
- Staff Training and Development
- Operations Management
- Scheduling Coordination
- Performance Improvement
- Performance metrics analysis
- Coaching and Mentoring
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Computer Skills
- Organizational Skills
- Team Leadership
- Active Listening
- Adaptability and Flexibility
- Decision-Making
Hobbies
Im a very hands on kind of person and love to work on vehicles on my spare time.
Languages
Spanish
Native or Bilingual
Timeline
Regional Service Manager
Racetrac
02.2015 - Current
High School Diploma -
Oak Ridge High School