Summary
Overview
Work History
Education
Skills
Timeline
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Michael Torres

San Antonio,TX

Summary

Hardworking and passionate veteran job seeker with strong organizational skills pursuing Branch Banking Management Military Apprenticeship. Experience leveraged by degree in Business Administration with concentration in Accounting. Including a two year Account Technician certificate. Ready to help achieve company goals. Competent in accounting principles and utilizing accounting software such as, Sage50 and Quickbooks. Background working in a fast-paced office environment with heavy workloads while exceeding company metrics.

Overview

16
16
years of professional experience

Work History

Fulltime Student

San Antonio College
01.2022 - 05.2024
  • Used Sage50 and Quickbooks to create new companies and completed the accounting cycle for a service company, retailer, and manufacturer.
  • Expertly developed financial reports with accuracy and timeliness.
  • Utilized accounting worksheets to ensure accurate reporting.
  • Maintained a high level of engagement in classroom discussion enhancing collaboration and understanding of subject matter.

Technical Customer Support Specialist

Charter Communications, Spectrum
04.2020 - 04.2022
  • Responded to customer inquiries and provided technical assistance over phone utilizing sophisticated tools and resources.
  • Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
  • Saved company time and resources by preventing the need to schedule an on-site technician on 85% of customer calls.
  • Enhanced customer satisfaction by confidently resolving technical issues and customer concerns resulting in high rate of positive customer surveys.
  • Developed a reputation for efficiently and accurately handling high volumes of support request with little supervision allowing for the ability to work remotely.

Convenience Store Clerk

HEB Grocery Store
04.2016 - 03.2020
  • Maintained a clean and organized store environment for an improved shopping experience.
  • Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
  • Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport during transactions.
  • Followed cash handling, inventory accountability and fueling station procedures as part of operations.

Civil Affairs Officer

United States Marine Corps
06.2008 - 09.2012
  • Facilitated information sharing between various actors as a liaison officer, with key stakeholders enabling more effective decision-making.
  • Enhanced community relations by frequenting engaging and collaborating with local stakeholders to access and develop targeted projects.
  • Lead a damage claim compensation program to improve stability in area of operation in support of Operation of Enduring Freedom.

Education

Certificate - Accounting Technician

San Antonio College
San Antonio, TX
08.2024

BBA - Accounting

The University of Texas At San Antonio
San Antonio, TX
12.2018

Skills

  • Microsoft Office (Excel, Word, Powerpoint)
  • Accounting Information Systems (Sage 50 and Quickbooks)
  • Financial Reporting
  • File and PC Management
  • Transaction Analysis
  • Ethical Compliance and Risk Management
  • Research and Critical Thinking Abilities
  • Time Management and Multitasking Abilities
  • Interpersonal Communication
  • Customer Service
  • Teamwork and Collaboration
  • Fast Learner
  • Positive Attitude

Timeline

Fulltime Student

San Antonio College
01.2022 - 05.2024

Technical Customer Support Specialist

Charter Communications, Spectrum
04.2020 - 04.2022

Convenience Store Clerk

HEB Grocery Store
04.2016 - 03.2020

Civil Affairs Officer

United States Marine Corps
06.2008 - 09.2012

Certificate - Accounting Technician

San Antonio College

BBA - Accounting

The University of Texas At San Antonio

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Michael Torres