MICHAEL TORREZ
San Antonio,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Experienced Assembler knowledgeable about general warehouse operations. Works quickly and stays focused under strict deadlines. Skilled in managing multiple tasks with frequently changing priorities. Continuously projects positive attitude and seeks opportunities to help team members.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Weatherford Drilling International
01.2021 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
Service Repair Technician 111
Weatherford International
12.2010 - 01.2021
- Maintained optimal supply levels and organized materials to maximize productivity.
- Stayed in good physical condition in order to handle demanding daily challenges in diverse environments.
- Completed rebuilding TRS equipment and restoration services to restore equipment to full functionality.
- Inspected systems, TRS Jampro computer system, troubleshot faults and replaced malfunctioning parts with new or repaired components.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Laid out smooth and efficient routes in order to accomplish daily requirements and achieve production targets.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Drove company vehicle to travel to customer locations and deliver equipment.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Operated equipment such as hand trucks and carts to efficiently load and unload vehicles, consistently maintaining tight timetables.
- Maintained safe driving record by observing road rules, remaining cautious, and alert in unfamiliar areas and keeping control of vehicle.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Drove one ton flatbed truck to transport oilfield products and materials across Texas area.
Assembly Worker
Coastal Bend Wellhead
03.2007 - 08.2009
- Completed assigned tasks quickly to decrease production time.
- Followed detailed assembly instructions, processes and procedures.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Notified supervisor of issues with equipment or production.
- Visually inspected wellhead equipment for defects and placed defective items into reject bin.
- Assembled wellhead equipment items to specification.
- Collaborated with team members to improve production processes and maintain quality standards.
- Completed durable assemblies and subassemblies with hand and power tools.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Followed outlined specifications to implement assembly plans.
- Conducted quality assurance inspections on finished components and identified issues.
- Tested finished products to perform quality assurance and identify discrepancies.
- Monitored production to verify quality and completion of task in designated timeframes.
- Performed regular maintenance on production equipment to verify functionality and performance.
- Troubleshot and repaired wellhead equipment components to maintain smooth operations and avoid disruptions in production.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Maintained safe driving record by observing road rules, remaining cautious, and alert in unfamiliar areas and keeping control of vehicle.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Drove flat bed 1 tons truck to transport oil field equipment products and materials across Texas area.
Education
High School Diploma -
Moody High School
Corpus Christi, TX05.2000
Skills
- Computer Proficiency
- Microsoft Word
- Microsoft Excel
- Delivery Scheduling
- Technical Support
- Senior Leadership Support
- Order Fulfillment
- Assembly and Production
- Product Assembly
- Quality Inspections
- Safety Rules and Operations Expertise
- Safe Work Practices
- Product Testing
- Product Loading and Unloading
- Maintenance Requirements
- Safety Regulation Adherence
- Following Directions
- Product Assembly and Disassembly
- Work Instructions
- Safety Management
- Pneumatic Tools
- Operate Cranes
Timeline
Customer Service Representative
Weatherford Drilling International
01.2021 - 09.2023
Service Repair Technician 111
Weatherford International
12.2010 - 01.2021
Assembly Worker
Coastal Bend Wellhead
03.2007 - 08.2009
High School Diploma -
Moody High School
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