Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michael Torro

Temple Terrace

Summary

Dynamic executive with a proven track record at Central Mobility & Rehab Equipment, driving substantial growth through strategic Marketing and operational excellence. Expert in client relationship building and enhancing brand reputation, I foster a positive work culture that boosts employee satisfaction and retention, while launching innovative products to capture new market opportunities.

Overview

20
20
years of professional experience

Work History

C E O

Central Mobility & Rehab Equipment
09.2003 - 11.2019
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Enhanced brand reputation with effective marketing campaigns and public relations efforts.
  • Created a positive work culture, resulting in increased employee satisfaction and retention rates.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Established new revenue streams by identifying market opportunities and launching innovative products or services.

Branch Operations Manager

Mr Mobility
06.2003 - 06.2006
  • Developed strong relationships with clients, resulting in increased loyalty and repeat business.
  • Managed daily branch operations for optimal productivity and customer satisfaction.
  • Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
  • Trained employees on proper procedures and strategies to improve productivity.
  • Improved branch efficiency by streamlining operations and implementing new processes.
  • Established best practices for resolving client issues quickly while maintaining high standards of professionalism.

Service Manager

Parkwood Medical
02.2000 - 05.2003
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.

Education

High School Diploma -

Stranahan High School
Fort Lauderdale, FL
06-1981

Skills

  • Effective decision making
  • Operational excellence
  • Customer focus
  • Strategic visioning
  • Client relationship building
  • People and culture
  • Client engagement
  • Planning and coordination
  • Marketing and advertising

Languages

Spanish

Timeline

C E O

Central Mobility & Rehab Equipment
09.2003 - 11.2019

Branch Operations Manager

Mr Mobility
06.2003 - 06.2006

Service Manager

Parkwood Medical
02.2000 - 05.2003

High School Diploma -

Stranahan High School

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Michael Torro