Michael Torro
Temple Terrace
Summary
Dynamic executive with a proven track record at Central Mobility & Rehab Equipment, driving substantial growth through strategic Marketing and operational excellence. Expert in client relationship building and enhancing brand reputation, I foster a positive work culture that boosts employee satisfaction and retention, while launching innovative products to capture new market opportunities.
Overview
20
20
years of professional experience
Work History
C E O
Central Mobility & Rehab Equipment
Tavares, FL
09.2003 - 11.2019
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
Branch Operations Manager
Mr Mobility
Leesburg, FL
06.2003 - 06.2006
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
Service Manager
Parkwood Medical
Port Richey, FL
02.2000 - 05.2003
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Education
High School Diploma -
Stranahan High School
Fort Lauderdale, FL06-1981
Skills
- Effective decision making
- Operational excellence
- Customer focus
- Strategic visioning
- Client relationship building
- People and culture
- Client engagement
- Planning and coordination
- Marketing and advertising
Languages
Spanish
Timeline
C E O
Central Mobility & Rehab Equipment
09.2003 - 11.2019
Branch Operations Manager
Mr Mobility
06.2003 - 06.2006
Service Manager
Parkwood Medical
02.2000 - 05.2003
High School Diploma -
Stranahan High School