Michael Toth
Westminster,MD
Summary
Versatile Assistant General Manager with 2.5 years of experience overseeing daily Panera Bread operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant General Manager (AGM)
Panera Bread
06.2021 - Current
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Handled cash accurately and prepared deposits.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Improved onboarding experience for new hires, creating a comprehensive orientation program.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
- Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
Chef Manager
Carroll Lutheran Village
06.2018 - 11.2021
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Analyzed customer feedback to identify areas for improvement, leading to continuous enhancement of offerings.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.
- Organized special events and promotions, resulting in increased bookings and repeat business.
- Improved staff performance by providing comprehensive training programs focused on customer service skills.
- Ensured compliance with industry standards and regulations through regular audits and inspections.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Scheduled work hours for 42 employees to achieve adequate manpower coverage.
- Established emergency response protocols for seamless management of crises, ensuring the safety and well-being of guests and staff.
- Greeted guests upon arrival and offered assistance.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Assistant Manager - BOH
Ruby Tuesday
10.2016 - 06.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Created employee schedules to align coverage with forecasted demands.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Guest Service Manager
Ruby Tuesday
10.2015 - 10.2016
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
- Assisted in menu development and pricing strategies to increase sales while maintaining food quality standards.
- Improved table turnover rates with efficient seating procedures and timely clearing of tables after guests'' departures.
- Coordinated special events including private parties, catering orders, and community outreach programs to expand the restaurant''s presence within its local market area.
- Recruited top talent for front of house positions through networking efforts, job fairs, and social media advertising campaigns.
- Conducted regular evaluations of staff performance, providing constructive feedback and opportunities for growth within the organization.
- Developed strong relationships with vendors, securing competitive pricing on products and services for the restaurant.
- Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.
- Resolved conflicts among team members diplomatically while maintaining a positive work atmosphere conducive to collaboration.
Education
Some College - General Studies
Carroll Community College
Westminster, MD06.2007
Certificate of Graduation (Print Production) - Graphic Design
Carroll County Career & Technology Center
Westminster06.2006
Skills
- Restaurant Management
- Food Safety
- Graphic Design
- Guest Services
- Culinary Experience
- Management
- Food Preparation
- Layout Design
- Photography
- Leadership
- Guest services
- Communication skills
- Time management
- Graphic design
- Layout design
- Team leadership expertise
- Food safety and sanitation
- Staff hiring
- Customer Service
- Staff training/development
- Scheduling
- Hiring and Onboarding
- Inventory Management
- Team Leadership
- Delegating Work
Certification
- ServSafe, 11/2018, 11/2025, ServSafe certification represents knowledge of proper food safety and sanitation.
- Driver's License, 08/2021, 11/2029
Timeline
Assistant General Manager (AGM)
Panera Bread
06.2021 - Current
Chef Manager
Carroll Lutheran Village
06.2018 - 11.2021
Assistant Manager - BOH
Ruby Tuesday
10.2016 - 06.2018
Guest Service Manager
Ruby Tuesday
10.2015 - 10.2016
Some College - General Studies
Carroll Community College
Certificate of Graduation (Print Production) - Graphic Design
Carroll County Career & Technology Center
- ServSafe, 11/2018, 11/2025, ServSafe certification represents knowledge of proper food safety and sanitation.
- Driver's License, 08/2021, 11/2029
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