Michael Touchton
Apopka,FL
Summary
Proven track record in enhancing customer satisfaction and efficiency, demonstrated during tenure at the United States Postal Service. Expert in package handling and safe driving, I significantly improved delivery accuracy. Skilled in building client relationships, my approach has always been to exceed expectations with punctuality and a strong sense of direction.
Overview
24
24
years of professional experience
Work History
City Letter Carrier
United States Postal Service, USPS
01.2024 - 05.2024
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Picked up outgoing mail from letter boxes and in person from customers.
- Enhanced the public''s trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
City Letter Carrier
United States Postal Service, USPS
03.2012 - 01.2024
- Handled mail and packages with care to prevent damage during delivery.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Certified Medical Assistant
Longwood Cardiology
01.2011 - 08.2012
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Inside Sales Representative
Dal Tile / American Olen
01.2000 - 08.2009
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Delivery packages to customers in a timely and efficient manner.
- Load and upload packages from delivery vehicle.
- Inspect and maintain the delivery vehicle to ensure it is in good working condition.
Education
Medical Assistant Certificate By State - Medical Assistant
Everest University - Orlando
Tampa, FL11.2010
Skills
- Package handling
- Safe Driving
- Memory Recall
- Punctuality
- Report Preparation
- Efficient Delivery
- Sense of Direction
- Handheld Device Operation
- Vehicle loading
- Postage Calculation
- Weather Tolerance
Timeline
City Letter Carrier
United States Postal Service, USPS
01.2024 - 05.2024
City Letter Carrier
United States Postal Service, USPS
03.2012 - 01.2024
Certified Medical Assistant
Longwood Cardiology
01.2011 - 08.2012
Inside Sales Representative
Dal Tile / American Olen
01.2000 - 08.2009
Medical Assistant Certificate By State - Medical Assistant
Everest University - Orlando