Michael Towner
Long Beach,CA
Summary
Dynamic Field Supervisor with a proven track record at Nationwide Guard Services, excelling in operations planning and task delegation. Enhanced service delivery through strategic initiatives, fostering collaboration and compliance. Skilled in optimizing resource allocation, resulting in improved efficiency and client satisfaction. Strong leadership and communication abilities drive team performance and operational success.
Overview
28
28
years of professional experience
Work History
Field Supervisor/ Sargeant
Nationwide Guard Services
Commerce, CA
07.2021 - Current
- Supervised daily operations to ensure compliance with safety protocols and service standards.
- Led team training sessions to enhance skills and improve overall performance.
- Coordinated logistics for site deployments, optimizing resource allocation and efficiency.
- Monitored staff adherence to policies, implementing corrective actions when necessary.
- Conducted regular inspections of sites to ensure quality control and safety regulations were met.
- Mentored junior supervisors, fostering a culture of collaboration and continuous improvement.
- Implemented strategic initiatives that enhanced service delivery and client satisfaction levels.
- Monitored employee performance for compliance with regulations and policies.
Security Officer
Intercon Security Services
Pasadena,Ca
02.2020 - 08.2026
- Monitored premises to ensure safety and security of staff and visitors.
- Conducted routine patrols to identify and address potential hazards.
- Responded promptly to incidents, ensuring appropriate protocols were followed.
- Collaborated with law enforcement during emergency situations to maintain order.
Post Commander
Allied Universal Security
Ontario, CA
09.2020 - 07.2021
- Led security team to ensure safety and compliance across multiple facilities.
- Developed and implemented strategic security protocols to mitigate risks effectively.
- Conducted regular training sessions to enhance team performance and operational readiness.
- Collaborated with law enforcement agencies to coordinate emergency response initiatives.
- Fostered relationships with clients, addressing concerns and enhancing service delivery.
- Managed scheduling and resource allocation for optimal coverage and efficiency.
Pharmacy Technician
CVS Pharmacy
Fontana, CA
03.2000 - 09.2019
- Processed and filled prescriptions accurately, ensuring compliance with legal and safety regulations.
- Assisted pharmacists in managing inventory levels and maintaining proper stock of medications.
- Educated patients on medication usage, potential side effects, and adherence strategies to promote health outcomes.
- Collaborated with healthcare professionals to resolve prescription issues and enhance patient care quality.
- Trained new pharmacy technicians on operational procedures and best practices for customer service excellence.
- Implemented workflow improvements that increased efficiency in prescription processing and reduced wait times.
- Conducted regular audits of medication storage areas to ensure accuracy and prevent discrepancies in inventory management.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Supervisor
Target DC
Fontana, CA
01.1999 - 08.1999
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained new staff on standard operating procedures and best practices for inventory management.
- Monitored team performance, providing constructive feedback to improve productivity and accuracy.
- Implemented process improvements that enhanced operational efficiency within the distribution center.
Education
Pharmacy Tech License -
Career Colleges of America
San Bernardino, CaSkills
- Field operations
- Schedule coordination
- Operations planning
- Task delegation
Timeline
Field Supervisor/ Sargeant
Nationwide Guard Services
07.2021 - Current
Post Commander
Allied Universal Security
09.2020 - 07.2021
Security Officer
Intercon Security Services
02.2020 - 08.2026
Pharmacy Technician
CVS Pharmacy
03.2000 - 09.2019
Supervisor
Target DC
01.1999 - 08.1999
Pharmacy Tech License -
Career Colleges of America