Michael Tracy
Gillette,WY
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
35
35
years of professional experience
Work History
Store Manager
Plains Tire/ Les Schwab Tire
Gillette, WY
03.2003 - 08.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Manager
Great Western Tire
Spearfish, SD
05.1994 - 03.2003
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Store Manager
Peerless Tyre
Newcastle, WY
03.1987 - 05.1994
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Education
No Degree - Business Management
National College
Rapid City, SDHigh School Diploma -
Douglas High School
Box Elder, SD05.1978
Skills
- Administrative Management
- Customer Service
- Policy Development and Enforcement
- Supply Ordering
- Financial Statement Review
- Employee Training
- Store Merchandising
- Staff Supervision
- Performance Monitoring and Evaluation
- Shift Scheduling
- Cash Management
- Recruiting and Hiring
- Sales Tracking
- Management Training
- Inventory Management
- Payroll Management
- Business Leadership
- Policies and Procedures
- Time Management
- Multitasking and Organization
- Loss Prevention Procedures
- Employee Terminations
- Bank and Safe Deposits
- Sales Promotion
- Team Development
- Security System Monitoring
- Profit and Loss Statements
Timeline
Store Manager
Plains Tire/ Les Schwab Tire
03.2003 - 08.2022
Assistant Manager
Great Western Tire
05.1994 - 03.2003
Store Manager
Peerless Tyre
03.1987 - 05.1994
No Degree - Business Management
National College
High School Diploma -
Douglas High School
Similar Profiles
Gisselle MaldonadoGisselle Maldonado
Administration Assistant at Les Schwab Tire CentersAdministration Assistant at Les Schwab Tire Centers
Cathy MillerCathy Miller
Director, Regional Marketing at Les Schwab Tire CentersDirector, Regional Marketing at Les Schwab Tire Centers
Brandon WilsonBrandon Wilson
1st Assistant Manager at Les Schwab Tire Center1st Assistant Manager at Les Schwab Tire Center