Michael Tran

SHIFT LEADER

Panda Express

Des Peres, MO

01.2022 - Current

Supervise and mentor a team of associates, ensuring alignment with Panda's values of growth, respect, and proactive development
Promoted a positive and inclusive work environment, consistently leading by example
Manage daily operations to ensure efficient service, consistently meeting operational standards and targets
Working as Person-in-Charge (PIC) for multiple shifts, ensuring smooth operations in the absence of my manager
Successfully led the team through a high-volume day, achieving a $17K+ sales target while maintaining excellent customer service and operational standards
Utilize Legion for scheduling, ensuring optimal labor efficiency.
Proficient in Crunchtime-NetChef for inventory tracking
Regularly reviewed and analyzed Profit and Loss (P&L) statements, identifying trends and areas for improvement to drive profitability and operational excellence
Shadowed and trained associates on Panda's standards for food quality, safety, and customer service
Demonstrated proficiency in cooking stir fry items and deep-fried dishes to ensure consistency with Panda's quality standards
Adhered to safety and sanitation practices
Fostered strong relationships with customers, ensuring their satisfaction by embodying Panda's values of giving, respect, and acknowledgment
Handle guest concerns professionally and resolve issues swiftly
Led team huddles and communicated clear expectations and goals, promoting accountability
Maintained a positive and energetic presence on the floor, consistently smiling and engaging with associates and customers
Took initiative to resolve operational challenges, including staffing shortages and equipment issues, while maintaining a positive work environment and smooth service